Ribble Recruitment are supporting a reputable Charity in the Bolton area and we have an exciting opportunity to lead services that make a real difference to elderly people across the Skelmersdale area.
As Team Leader, you will oversee two key services:
Supporting people to remain independent in their own homes
Providing practical support through local authority contracts
You will lead a small team, ensure high-quality, person-centred support, and help the services grow sustainably. This is a varied role combining people management, service coordination, and performance oversight.
Key Responsibilities
Leading the Service
* Oversee day-to-day delivery of both services
* Ensure services run smoothly, safely, and meet customer needs
* Monitor performance and identify improvements
* Support the development and growth of the services
Managing People
* Lead, support, and motivate staff and volunteers
* Manage recruitment, induction, and ongoing development
* Handle day-to-day staffing issues with support from senior managers
* Ensure the team feels supported, engaged, and valued
Ensuring Quality & Customer Experience
* Maintain high standards of person-centred support
* Respond to feedback and resolve any concerns or complaints
* Support safeguarding and ensure appropriate action is taken
Overseeing Performance & Contracts
* Monitor service activity and ensure targets are met
* Support delivery of contracted work
* Keep accurate records and contribute to regular reporting
Working Collaboratively
* Work with colleagues across the organisation to promote services
* Build relationships with local partners and referrers
* Contribute to service development and new ideas
Supporting Operations
* Ensure effective use of systems and accurate record keeping
* Help coordinate rotas, workload, and service delivery
* Provide cover within the team when needed
About You
We’re looking for someone who is organised, people-focused, and confident managing a busy service.
You will have:
* Experience of supervising or managing a team
* Experience working in a customer-focused or care-related service
* Strong organisational skills and the ability to manage competing priorities
* Confidence using IT systems (e.g. Microsoft Office or similar)
* Good communication skills, both written and verbal
It would be great if you also have:
* Experience of working in a community, health, or social care setting
* Experience of managing a service or coordinating workloads
* Understanding of safeguarding and working with vulnerable people
* Awareness of equality and diversity issues affecting older people
Additional Requirements
A full driving licence and access to a vehicle for work purposes
If this is a role that you would be interested in, please click 'apply' or send your cv to the email below