Overview
Location: Haydock / Hybrid
Business Area: Support Services IT
Join the team that keeps Speedy connected. At Speedy Hire, we're proud to be the UK's leading provider of tools, equipment and plant hire services. You’ll be part of a collaborative, people-first IT team focused on keeping colleagues connected, supported, and productive. We’re looking for a friendly, hands-on IT Support Engineer (End User Computing) to join our IT team in Haydock.
You’ll play a key role in helping colleagues across the business with day-to-day support and exciting new technology rollouts. If you enjoy solving problems, delivering great customer service, and want to develop your skills, we’d love to hear from you.
Responsibilities
* Resolve incidents and service requests raised through the Service Desk
* Ensure all issues are resolved within agreed SLAs
* Install, rebuild, repair, and upgrade PCs, laptops, Wyse terminals and peripherals
* Support Cisco telephony systems and local area networks
* Manage Microsoft Intune, device management, and patching across all laptops and desktops
* Assist with new office setups, relocations, and hardware rollouts
* Work with Supply Chain and external partners to ensure the right equipment is always available
* Maintain accurate documentation and follow change control procedures
* Support and share knowledge with colleagues across IT
Every day will bring something different, from helping new starters get set up to keeping critical systems running smoothly.
What we're looking for / Qualifications
* Experience in an End User Support or Desktop Support environment
* Knowledge of Microsoft 365, Windows 10, and Citrix
* Understanding of local area networking and patching
* Experience with PCs, Wyse terminals, printers, and telephony equipment
* Strong organisational skills and the ability to stay calm under pressure
* Willingness to travel to other Speedy sites when needed
* A proactive, flexible, and team-focused approach
Experience with budgets, purchase orders, or commercial processes would be a plus, but not essential; what matters most is your enthusiasm and drive to deliver great service.
What we offer / Benefits
* 26 days holiday (plus bank holidays)
* Overtime available
* Life assurance
* Pension scheme
* Canteen facilities
* 95% discount across the Speedy brand
* Opportunities for training, development, and career progression
* My Staff Shop: discounts and offers across many suppliers
* Green Commute Initiative: cycle-to-work scheme
* PAM Employee Assistance Programme (EAP): free and confidential wellbeing, legal, and financial support
* Speedy’s Career Line of Sight: clear understanding of your progression within the group
Were proud to offer an inclusive, supportive environment where everyone can thrive.
Please note: Speedy reserves the right to close vacancies early if we receive a high number of applications, so we encourage you to apply as soon as possible.
Some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check. All roles require proof of right to work in the UK by the start of employment.
The Speedy Group is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where everyone feels they belong and can do their best work.
You can read more about our ESG Governance policies here:
https://www.speedyservices.com/esg/governance
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