We are recruiting a Shared Services Support Officer (Band 3)
📍 Location: Armagh
🕒 Hours: 37.5 per week, Temporary position
💷 £12.75 per hour
About the Role
We are seeking an organised and motivated Shared Services Support Officer to join our Recruitment team. This role provides vital administrative support, ensuring efficient service delivery and a high standard of customer care.
You will be responsible for a wide range of administrative tasks, alongside delivering end‑to‑end recruitment and selection activities in line with established processes.
Key Duties & Responsibilities
General Responsibilities (All Functional Areas)
1. Act as a first point of contact for customers and clients, escalating queries where appropriate.
2. Provide high‑quality administrative support to ensure smooth operation of systems and procedures.
3. Input, process, monitor and validate information accurately and within deadlines.
4. Assist in analysing and monitoring statistics and information.
5. Collate and prepare reports, documents and proposals for senior staff, and provide routine advice as required.
6. Contribute to the development and maintenance of service‑area protocols and procedures.
7. Support development and implementation of systems within the service area.
8. Maintain stationery stock levels and ensure secure storage.
9. Deliver consistently high levels of customer service to staff, the public, and suppliers.
10. Take part in personal development and contribute to service improvement initiatives.
Specific Responsibilities (Recruitment Function)
11. Deliver all end‑to‑end recruitment and selection activities in accordance with agreed procedures and best practice.
12. Assist in resolving escalated issues from the Recruitment and Selection Shared Services Centre.
13. Create and maintain HRPTS and offline databases, monitoring recruitment activity, identifying risks and proposing solutions.
14. Report system-related issues to the Recruitment and Selection Team Leader.
15. Process and audit HRPTS transactions, ensuring data accuracy and effective system interfacing.
16. Provide administrative support across all recruitment activities, ensuring all work is accurate and up-to-date.
17. Respond to employee and staff enquiries regarding recruitment systems, policies and procedures.
General Requirements
The post holder will be expected to:
18. Promote equality of opportunity in all work.
19. Follow all Health & Safety guidelines and report incidents or equipment defects.
20. Adhere to all organisational policies including Smoke Free, IT Security, attendance and conduct standards.
21. Maintain high standards of environmental cleanliness and infection control.
22. Minimise environmental impact through recycling, energy conservation and reduced waste.
23. Ensure compliance with records management legislation including FOI, GDPR and Data Protection Act.
24. Take responsibility for ongoing learning and development.
25. Represent the organisation professionally, treating all stakeholders with courtesy and respect.
Essential Criteria
Experience / Qualifications
26. Five GCSEs (Grades A-C) including English Language and Maths or
27. 18 months relevant experience
28. Willingness to undertake REC Level 2 Certificate in Recruitment within 12 months of starting
Skills / Abilities
29. Ability to work independently or as part of a team to achieve performance targets
30. Ability to prioritise workload and meet deadlines
31. Strong oral, written and electronic communication skills
Knowledge
32. Experience using IT systems, including Microsoft Office
Desirable Criteria
33. One year’s experience working in a recruitment setting