Overview
Station Gateline Assistant – Aberdeen, Scotland. Location: Aberdeen (within 45 minutes travel). Contract: Permanent, Full Time, 35 hours per week. Salary: £26,731 per annum (plus 3% commission). Working hours include various shifts and weekends.
Join a leading organisation in the rail industry where your service mindset can shine in a dynamic, people-first environment. This role offers an opportunity to engage, connect, and build a fulfilling career with an employer that values diversity, teamwork, and professional development.
What You’ll Be Doing
* Provide customer information and assistance, including support for wheelchair users.
* Issue tickets in line with excess fares procedures using the relevant ticket-issuing equipment.
* Check tickets and supporting documents.
* Ensure the safe operation of the automatic gateline, including identifying safety hazards and opening gates when necessary.
* Maintain a safe environment around the gateline by cordoning off hazards and addressing minor spills.
* Operate the wide-aisle gate and ensure appropriate gate configuration for passenger flows in each direction.
* Assist with customer direction and queue management to maintain smooth movement through the gateline area.
* Carry out queue-busting duties as required.
* Monitor queue lengths against pre-set limits and determine when to open all gates to improve flow rates.
* Empty ticket hoppers, dispose of collected tickets, and clean gates and associated equipment.
Who We’re Looking For
* A warm, engaging approach and a passion for connecting with others.
* Strong communication skills with the ability to build trust and rapport with passengers.
* Ability to thrive in a supportive team culture while also being confident working independently.
* Ability to manage ramps (training provided).
* Motivated to learn and develop in a rewarding role.
Benefits
* Contributory Final Salary Pension Scheme.
* Free and discounted rail travel for you and your family.
* Generous holiday allowance.
* Enhanced family leave policies (maternity, paternity, adoption).
* Life insurance cover (equivalent to 4x your annual salary).
* Exclusive discounts on shopping, fitness, and healthcare plans.
Diversity & Inclusion
This organisation is dedicated to fostering a workplace where everyone feels valued, supported, and empowered. As a Top Employer and Leader in Diversity, applications from women, men, young people, LGBT+ individuals, people with disabilities, and those from ethnically diverse backgrounds are actively encouraged.
Ready to Apply?
If you’re ready to embark on a career where your skills, passion, and individuality are celebrated, apply today.
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