Responsibilities
* Mentoring and assisting 1st and 2nd Line engineers, customers, suppliers and 3rd party vendors where necessary to resolve incidents.
* Manage hardware configuration and software installations, projects and releases.
* Support in the development and writing of technical tender proposals.
* Advise senior stakeholders both internally and externally, utilising monitoring systems, to proactively prevent incidents and to resolve those that cannot be prevented.
Qualifications
* Demonstrable experience of mentoring and developing junior members of a Service Desk team.
* Experience working with a significant number of systems and applications, both internally and externally facing, and acting as a point of escalation and resolution for failings in these systems.
* Excellent customer service and communication skills, written and verbal.
* Extensive knowledge of Service Desk environment.
Benefits
* Subsidised café and restaurant: Enjoy quality food and coffee at discounted prices in our staff‑only on‑site café and restaurant.
* Staff gym: Free access to our on‑site fitness facility – no commute to the gym needed.
* The Sidings: Our lovely on‑site farm shop and café, open to the public and providing fresh local produce and a relaxing space.
* Competitive benefits package including a defined contribution group pension scheme, income protection, life assurance, an array of health and wellbeing options including private healthcare cover, and an excellent learning and development offering.
Equal Opportunities
We are a company committed to Equal Opportunities. All roles at allpay Limited are subject to successful background checks including a DBS and Credit Check.
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