Company Description
Remtek Systems Limited is a specialist provider of Disabled Students’ Allowance computer equipment, software, assistive technology training, and ergonomic working solutions. Founded in 1974, the company has grown by staying closely aligned with customer requirements and adapting to evolving needs. Remtek focuses on supporting disabled computer users and continually enhancing the quality and responsiveness of its services. Team members are selected for their suitability to work with a diverse customer base and receive training in both assistive technology and disability awareness. The company fosters a supportive, service-oriented culture where staff can develop their skills while making a positive impact.
Role Description
This is a full-time onsite role based in the City of London, with a mix of on-site visits and some work from home. The Ergonomic Assessor & Installation Engineer will carry out ergonomic assessments for students and other users, recommending appropriate equipment and adjustments to improve comfort, accessibility, and productivity. The role includes installing and configuring computer equipment, assistive technology, and ergonomic furniture at client locations, as well as providing basic training and demonstrations. The post holder will document assessments and installations accurately, maintain clear communication with customers and internal teams, and follow company procedures and health and safety guidelines. Day-to-day work will involve travelling to appointments, managing a schedule of visits, troubleshooting basic technical issues, and ensuring a professional, person-centered service.
Responsibilities
Ergonomic Assessments
* Conduct thorough assessments of client workspaces, identifying ergonomic risks and recommending solutions such as chairs, desks, and other equipment. Provide guidance on ergonomic best practices and demonstrate products for client evaluation.
Client Interaction
* Listen to clients' concerns, understand their specific ergonomic needs, and offer expert advice.
* Maintain a friendly, professional demeanour to ensure clients feel comfortable discussing personal discomforts or issues which may be sensitive in nature.
* Assemble and install a bespoke workstation which may include a chair, desk, laptop stand, computer peripherals and any other necessary equipment and familiarise the client with the equipment to ensure the suitability of the items being delivered.
* Evaluate the layout and functionality of client workspaces, ensuring that furniture is arranged for maximum ergonomics, aesthetics, and productivity.
Tools and Equipment
* Select and maintain tools and equipment necessary for furniture installation and ergonomic assessments.
Documentation
* Keep accurate records of assessments, installations, inventory, and client specifications. Generate before-and-after reports and document improvements.
Customer Service
* Provide exceptional customer service throughout the process, addressing any concerns or special requests clients may have.
* Work closely with fellow installation engineers, project managers, and designers to deliver projects efficiently and on time.
Qualifications
* Experience or strong interest in ergonomics, occupational health, or workplace assessments, with the ability to identify ergonomic risks and recommend practical solutions.
* Competence in installing, configuring, and testing computer hardware, peripherals, and software, including basic troubleshooting of common technical issues.
* Awareness of assistive technology and adaptive equipment for disabled computer users, or willingness to undertake training in this specialist area.
* Excellent interpersonal and communication skills, with the ability to work sensitively with disabled users and explain technical concepts in clear, accessible language.
* Strong organizational and time-management skills, including the ability to plan routes, manage multiple appointments, and maintain clear records and reports.
* Comfort working independently in the field as well as collaboratively with internal teams, demonstrating reliability, professionalism, and problem-solving ability.
* Full, valid UK driving licence and willingness to travel within the City of Bristol and surrounding areas as required.
* Relevant qualification or training in ergonomics, occupational health, computing, engineering, or a related field is beneficial but not essential with equivalent experience.
* Commitment to equality, diversity, inclusion, and disability awareness, with openness to ongoing learning and professional development.
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