Family Engagement Manager – HMP Isis
Location: HMP Isis
Contract Type: Permanent
Hours: 30 hours per week (rota with regular weekend work)
Base Pay Range: £28,875 + £3,000 Market Supplement (Actual: £23,100 + £2,400 market supplement)
Position Overview
We are offering an opportunity for the role of Family Engagement Manager at HMP Isis. In this role, you will oversee Pact's visitor centre services, including managing the prison's booking line service, family visit catering, play sessions for children during family visits, and family‑focused interventions such as homework clubs, special visits, and themed family days. Additionally, you will support families' access to secure video visits and coordinate with our subcontractors in the Visits Centre.
Key Responsibilities
* Manage the visitor centre provision at HMP Isis.
* Oversee the prison's booking line service.
* Coordinate family visit catering services.
* Facilitate play sessions for children during family visits.
* Implement family‑focused interventions, including homework clubs, special visits, and themed family days.
* Support families' access to secure video visits.
About You
* Demonstrable ability to coordinate a broad range of services.
* Experience and understanding of working with families in a challenging multi‑agency environment, preferably involving offenders and/or their families.
* Excellent organisational skills and the capacity to manage a demanding workload.
* Ability to contribute to the planning and development of Pact’s family work.
* Knowledge of safeguarding and child protection practices.
* Exceptional interpersonal communication skills and the ability to build partnerships with various agencies.
Benefits
* Free advice, information and counselling service.
* Contributory pension.
* Corporate eye care scheme.
* Cycle to work scheme.
* Generous holiday entitlement.
* Training events to further develop professionally.
* Comprehensive induction and supportive team.
How to Apply
If you feel that you meet the requirements, please complete the application form by clicking the ‘apply now’ button. We reserve the right to close this vacancy early if we receive sufficient applications.
Equal Opportunity and Vetting
Pact is an equal‑opportunity employer and welcomes all applications, including those with a criminal conviction (subject to a risk assessment). The role requires a 6‑month probationary period, verification of identity and right to work in the UK, satisfactory references, a Disclosure and Barring Service check, Prison Vetting, and consideration of any bankrupt or County Court Judgements.
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