Job Description
Housing Works Planner
* Pay: £14.59 PAYE / £18.80 Umbrella
* Job Type: Temporary (until 30/09/2026 – with possible extension), Full-Time (37 hrs, Monday–Friday, office-based)
* Location: Reading, RG2 fully onsite
Overview
We are seeking an organised and customer-focused Housing Works Planner to join a busy Housing Property Services team. This is a fast-paced, office-based role where you’ll support the delivery of high-quality maintenance and repairs services across housing stock. You’ll play a key role in ensuring repairs, inspections and maintenance works are coordinated efficiently from start to finish, delivering a reliable and responsive service to tenants, leaseholders, colleagues and contractors.
Key Responsibilities
* Manage work orders and job tickets end-to-end, including raising, allocating and closing jobs via internal systems
* Coordinate repairs and maintenance activities to ensure smooth service delivery
* Act as a key point of contact for tenants, contractors and internal teams, providing a professional and customer-focused service
* Maintain accurate records, databases and filing systems, ensuring all information is handled confidentially
* Produce, format and proofread reports, technical documents, correspondence and meeting minutes
* Support performance monitoring by collecting and analysing data, including customer satisfaction feedback
* Raise and process purchase orders and invoices in line with finance procedures
* Handle queries, complaints and enquiries in a professional and timely manner
* Provide administrative and technical support across repairs, maintenance, compliance and engineering functions
* Assist with scheduling appointments and coordinating contractor workloads
Skills & Experience
* Previous experience in a similar technical support, repairs, housing or administrative role
* Strong organisational skills with excellent attention to detail
* Proven customer service experience, both over the phone and face-to-face
* Confident using IT systems, databases and Microsoft Office (Excel, Word, PowerPoint)
* Experience managing high volumes of data entry accurately
* Ability to prioritise workload and meet deadlines in a fast-paced environment
* Strong communication skills with the ability to handle challenging situations professionally
* Experience producing reports, spreadsheets and analysing data is desirable
* Ability to take accurate meeting minutes and prepare documentation to a high standard
Day-to-Day Duties
* Processing repair requests and updating job management systems
* Liaising with contractors and residents regarding works and appointments
* Monitoring job progress and ensuring timely completion
* Maintaining up-to-date service records and documentation
* Supporting meetings, including minute taking and follow-up actions
* Preparing reports and tracking service performance metrics
To apply for the Housing Works Planner position, please submit your CV detailing your relevant experience.