<div><h3>Job Summary</h3><p>Large Housing Association is currently looking for an Income Collection Advisor on a temporary basis for about 2 months.</p><h3>Key Responsibilities</h3><ul><li>Oversee and support rent collection.</li><li>Work closely with colleagues in Operations to maximise income, identify trends and patterns, and ensure compliance with income collection processes.</li><li>Maintain a compassionate, resident‑centred approach to sustaining tenancies, managing rent and service‑charge accounts across mixed‑tenure portfolios, preventing and reducing arrears through early intervention, and act as a key point of contact for residents experiencing financial difficulty.</li><li>Maximise income collection while sustaining resident well‑being.</li><li>Support residents to live well, remain in their homes and resolve arrears sustainably.</li><li>Ensure accurate, transparent, and timely management of rent and service‑charge accounts.</li><li>Build and strengthen relationships internally to support tenancy sustainment.</li><li>Provide expertise in income collection to support residents.</li><li>Strengthen and build relationships with local authorities and other partners to maximise income collection and reduce arrears.</li><li>Ensure a consistent approach across the business to income collection, providing excellent services for all residents.</li><li>Passionately place residents at the heart of income collection and find solutions wherever possible.</li><li>Collaborate to resolve difficult and complex cases and support colleagues to find solutions.</li></ul><p>This role is office‑based, not hybrid.</p><p>PAYE £21.59; Umbrella £28.55</p><h3>Essential Requirements</h3><ul><li>Must have at least 1 year of experience in a similar role with a Housing Association.</li><li>Excellent interpersonal, verbal, and written communication skills.</li><li>In‑depth knowledge and experience of rent collection processes and procedures.</li><li>Knowledge of welfare benefits and affordability assessments.</li><li>Must be immediately available or on short notice.</li></ul></div>