West Midlands Ambulance Service University NHS Foundation Trust
Non-Emergency Patient Transport Services Person - Coventry
The closing date is 05 March 2026
The Trust is looking to recruit caring and committed individuals to join our Non-Emergency Patient Transport Services (NEPTS) team at our Coventry site.
The successful applicant will be responsible for the safe transport of patients with varying mobilities to and from treatment centres or other venues as directed, this will include the manual handling, care and assisting patients as well as driving responsibilities.
Applicants must have a good standard of general education, holding a minimum of 3 GCSEs (or equivalent) at Grade C/4 or above including English or must be willing to undertake a level 2 qualification within the first 12 months of being in post along with experience of working within a public service or customer care environment.
THIS ADVERT IS FOR FULL TIME VACANCIES ONLY
Please note, artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting ideas and experiences of others or generated by AI as your own) applications may be withdrawn.
Please note that due to the banding of this post the Trust is unable to provide sponsorship to work for this role, in order to be eligible to apply you must have current right to work in the UK status
Main duties of the job
West Midlands Ambulance Service University NHS Foundation Trust is committed to creating an inclusive, supportive, and accessible workplace for everyone where our colleagues feel empowered to succeed.
Each person plays a vital part to ensuring our organisation meets the differing needs of our communities ultimately enabling us to save lives. We acknowledge that a workforce that reflects the communities that it serves provide better patient care and we are therefore looking for self-motivated, enthusiastic people from all backgrounds that care about making a difference to our patients.
We are committed to diversity and inclusivity at all levels. We are proud to have maintained Disability Confident Leader status and as part of our commitments to this we guarantee to invite all applicants who meet the essential criteria for a role to attend assessment or interview. If you have a disability or learning difficulty, and prefer to disclose it, please feel free to do so in your application. You can also contact the Recruitment Team via email at recruitment@wmas.nhs.uk if you wish to have a confidential discussion. We use this information, with your permission, to ensure you are fully supported during the recruitment process.
The Trust is proud to hold the Silver Award for a Dyslexia Friendly workplace and are committed to supporting our Armed Forces community and have signed up to the Step Into Health initiative. We welcome applications from Armed Forces Veterans and Service leavers.
About us
If this position involves a regulated activity it will require an Enhanced Disclosure & Barring Service check. The disclosure will, where appropriate to the role, include information against the Independent Safeguarding Authority barred lists for working with children, adults or both.
Where a Disclosure & Barring Service (DBS) check is required for the post, all applicants are required to cover the cost of the check. The cost of an enhanced check is £55.76 and is payable to our online provider at the time that the DBS application is submitted. Upon receipt of your DBS you will then be required to sign up to the DBS online update service.
We do endeavour to respond to all candidates on an individual basis. Therefore we do ask for your co-operation and patience whilst the short listing process takes place. After the closing date please ensure you check your emails (including junk mail) regularly as contact is usually made via this method.
We are proud to offer flexible working options to support our colleagues to have a greater choice in when, where and how they work. During your interview we will explore this with you and discuss your individual needs and how this could be facilitated for this role to benefit patient experience, service delivery and the work-life balance of colleagues.
Job responsibilities
Carry out required vehicle and equipment checks.
Be prepared to work flexibly to ensure patients are moved in a timely, safe and dignified manner.
Work within Contract Specific Quality Standards and ensure a high level of customer care (These standards vary from contract to contract and will be available at your base).
Ensure effective communication with the Control Centre, by telephone or electronic means.
Transfer patients using equipment and skills specific to individual needs.
Provide effective care to patients, appropriate to their requirements using available equipment.
Transport patients safely and considerately this will include pre-planned and ad-hoc journeys.
Ensure patients have a safe, smooth journey, complying with all relevant traffic legislation and driving with consideration for other road users.
Maintain full and accurate records and reports, including Patient Transport Records, Accident Reports, and Incident Reports etc. These may be both paper and electronic.
Ensure vehicles and equipment are kept in states of cleanliness and readiness.
Undertake required training to maintain acceptable standards and quality of care.
Maintain a current valid driving licence.
Adhere to corporate Instructions and Policies, Operational Instructions, Clinical Protocols, Quality Procedures and other verbal or written instructions.
Perform other tasks in keeping with the post as required by supervisor staff and managers.
The above are the core duties and responsibilities. There may be other duties that are required for individual contracts. These will be explained at interview.
Person Specification
* Must be able to work in the UK without the need for a Visa or Sponsorship
Skills and Knowledge
* Good communication skills both verbally & in writing
* Full UK manual driving licence
Qualifications
* Good standard of Education minimum of 3 GCSEs (or equivalent) at Grade C/4 or above to include English or be willing to undertake a level 2 qualification whilst in post within the first 12 months of the role
* Must be willing to undertake any training as required by the Trust.
Experience
* Experience of working within a public service or customer care environment.
* Experience of driving a variety of vehicles
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
West Midlands Ambulance Service University NHS Foundation Trust
£24,465 a year plus the relevant section 2 unsocial hours enhancements
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