Overview
Join to apply for the Customer Care Representative role at Headlines.
Location: Taunton, TA2 8QY
Salary: Competitive
Job Type: Full-time, Permanent
About Us
Amphenol Advanced Sensors is a pioneering leader in advanced sensing technologies and innovative embedded measurement solutions tailored for regulatory and industry-driven applications. Our focus is on creating value by delivering crucial information for real-time decision-making. We provide domain expertise, swift customisation, world-class manufacturing capabilities, and foster enduring customer relationships, all aimed at delivering the utmost value in terms of cost of ownership for our customers. Don’t miss out on this opportunity to join a successful, growing Fortune 500 Company!
Role – Customer Care Representative
The Customer Care Representative will be the first point of contact for our customers, ensuring smooth and efficient handling of orders and inquiries. You will work closely within the Customer Care Team and with Sales Account Managers to provide a full range of customer service and administrative support, collaborating with both internal and external customers.
Key Responsibilities
* Managing the customer order process: booking, PO verification, and order handling
* Providing pricing and delivery information using established tools and processes
* Supporting Sales Account Managers with exhibitions and customer interactions
* Handling telephone and email inquiries from internal and external customers
* Maintaining electronic and manual filing systems
* Managing incoming and outgoing mail for the site
* Assisting with new account and credit term applications
You – Requirements
* Minimum 2 years experience in a sales/customer service office environment
* 5 GCSEs (A-C) and NVQ in Customer Service is desirable
* Confident user of Microsoft Office Suite
* Able to build strong connections with customers and internal teams
* Organised and detail-oriented with excellent communication skills
Benefits
* 26 days annual holiday + Public Holidays
* Defined Contribution Pension
* Group Life Assurance
* Group Income Protection
* Free car parking
How to Apply
To submit your CV for this exciting Customer Care Representative opportunity, please press ‘Apply' now with a comprehensive cover letter telling us why this role is for you.
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