Customer Communications Executive
Job Description
We are looking for a Customer Communications Executive to join a new Customer Communications team. In this role, you will be responsible for supporting business owners and SMEs to craft clear, concise and engaging customer communications across all channels. You will ensure that communications are created to agreed standards and align with our commitment to Consumer Duty. This role plays an integral part in meeting customers’ needs at different communication touch points in our customer journey, either through improvement work or regular review of our communications.
Responsibilities
1. Understand requirements for changes to customer communications across all channels. Write and edit customer communications, including letters, emails, SMS and scripts. Support with writing policy wordings and associated technical documents where needed.
2. Tailor communication messages to different customer segments, taking into account their needs, preferences, and levels of understanding.
3. Ensure clarity, accuracy, and compliance with regulatory requirements, including Consumer Duty, through adhering to internal communications standards.
4. Ensure consistency in messaging and tone of voice across all customer touchpoints, maintaining the company's tone of voice and style guidelines.
5. Stay informed about industry tre...