Job Description
Payroll Support Specialist
Sheffield | Full-time, Permanent | Hybrid (3 days in the office, 2 days WFH)
We're on a mission to support schools and teachers with innovative, reliable solutions – and we’re looking for a skilled Payroll Support Specialist to join our Customer Operations team in Sheffield.
If you're a payroll pro who thrives on solving problems, delivering exceptional customer service, and wants to make an impact in education – this could be the role for you.
What You’ll Be Doing
As part of our dynamic payroll support team, you’ll:
✅ Respond to payroll queries across multiple channels with professionalism and accuracy
✅ Handle complex queries related to tax, pensions, NI, statutory leave, and deductions
✅ Support year-end processes (P60s, P11Ds), and validate Year-To-Date data
✅ Be a go-to technical expert on payroll and statutory requirements in the education sector
✅ Collaborate with internal teams and external partners to deliver seamless support
✅ Coach colleagues and contribute to continuous improvement in service delivery
✅ Drive excellence in customer experience, aligned with KPIs and payroll compliance
What You’ll Need to Succeed:
* 3+ years’ payroll experience (education sector a bonus!)
* Preferably a professional payroll qualification (CIPP or equivalent)
* Solid understanding of statutory deductions and payroll legislation
* Confident communicator and natural problem-solver
* Skilled in handling software systems and data validation
* Calm under pressure, helpful, and ready to go the extra mile
* GCSEs A*-C in Maths and English + A-levels preferred
What You’ll Get in Return:
* 25 days annual leave (rising to 30!)
* 5% pension after probation
* Modern, central Sheffield office with hybrid flexibility
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