Housing Services Team Leader Location: Enfield, EN3 (Hybrid) Salary: £40,000 to £42,000 per Annum Position: 18 month contract (full time) About Us: Christian Action Housing is a leading organisation dedicated to providing high-quality and affordable housing services across Enfield, Barnet, Haringey and Waltham Forest. Alongside our general needs properites we run essential supported living accommodation and services for young people, helping them to achieve independent living and a bright future. We also have a number of retirement schemes for older residents, offering peace of mind and an opportunity to remain independent and in their local community. We are committed to making a positive impact on the community through our work. Role Overview: We are seeking a dedicated Housing Services Team Leader who will oversee the management of our General Needs and Independent Living properties. You will provide technical and professional expertise and advice to internal and external customers. You will be expected to give support to our front-line teams, and work closely with our senior leaders to deliver great services across the organisation. This role is pivotal to our success in delivering excellent housing services to those in need. Key Responsibilities: Responsible for the operational delivery of a high quality and customer focused, tenancy, voids, lettings, neighbourhood and Anti Social Behaviour (ASB) service across mixed tenure housing stock. This includes direct management and accountability for a small stock of leasehold properties. Develop and maintain a high performance and positive operational staff culture by providing excellent line management to Housing Officers and the Independent Living Housing Officers, driven by commitment to excellent customer services. Ensure all housing stock is Health and Safety compliant through effective monitoring and implementation of robust inspection regimes and controls. To work flexibly across all services, including covering other functional services as required contributing to the removal of silos within the department. Identify and report any safeguarding issues in line with our Safeguarding policies. Please see attached job description for full details of the role. What we are looking for: Experience of managing a front-line housing team in a housing association or local authority. Demonstrable experience and working knowledge of managing a portfolio of leasehold / shared ownership properties, including Section 20 consultations and processes, lease enforcement, etc. Strong communication and interpersonal abilities. Excellent organisational and problem-solving skills. A commitment to making a positive impact on the community. What we are offering: 25 days holiday plus bank holidays Health care cashback scheme Employee assistance programme including free counselling and legal advice Generous pension scheme If you are passionate about making a difference in the housing sector and possess the required qualifications, we would love to hear from you. Apply now to join our dedicated team! Closing date for applications will be COB Monday 9th June, with interviews expected to be held on Tuesday 17th June 2025. Please note you may not hear from us until after the closing date.