Müller UK & Ireland is wholly owned by Unternehmensgruppe Theo Müller which employs over 31,000 people throughout Europe. In the UK, Müller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from 1,300 farmers in Britain.Müller is ranked within the top 20 in The Grocer’s Top 100 list of Britain’s Biggest Brands and is picked from shelves millions of times each year. Müller UK & Ireland includes: Müller Milk & Ingredients which aims to be Britain’s private label dairy leader and produces branded and private label fresh milk, cream, butter and ingredients products. It boasts a network of dairies and depots servicing customers throughout the country. Müller Yogurt & Desserts which is the UK’s leading yogurt manufacturer which aims to create millions more Müller moments for its consumers. It is responsible for major brands like Müller Corner, Müllerlight, Müller Bliss, Müller Rice, FRijj and Müller Kefir Smoothie and produces chilled desserts under licence from Mondelez International. It also supplies the UK private label yogurt market from a dedicated, state of the art yogurt facility. We’re recruiting … Support Advisor We are recruiting in our Leeds Office for a Logistics Support Advisor. The purpose of the role is to support the logistics function in clear and accurate reporting with trending and analysis. Process adherence, compliance management and support for week closures and financial impacts. Key Responsibilities: To consolidate all sites daily performance and record, track and trend Manage and report delivery issues received via a busy team mailbox and telephone calls Record and manage delivery fail and redelivery Manage and process delivery charges and amendments Create and distribute daily / weekly reports Collation and escalation of non adherences and reporting progress Reporting clear target areas for improvement to relevant sites and monitor progress To report on stock availabilities by sites daily including shorts and reason Download weekly KPI reports Tracking vehicles for delivery live updates and Delivery analysis inc vols and timings Vehicle fill adherences and opportunities Central Liaison with CSC on daily performance / adherences Waste reporting including Tipping - mass balances - Loads for disposal Turn Round Time adherence at both manufacturing sites but also customer delivery points Ensure that a full suite from the systems is available weekly Record and manage complaints S hift Patterns 5 day rotating rota, over 7 days per week including weekends and bank holidays The start and finish times vary between 7AM - 6PM Key skills & experience Claims or investigative experience Experience in Transport or Delivery role Experience in FMCG Logistics operational environment Stock and systems background preferred Generating information led, effective reports and analysis Knowledge of the dairy industry but not essential Working to KPI Targets Organised and detail orientated Highly motivated Pragmatic approach High level of objectivity and integrity Tenacity and ability to influence Curious mindset and a will to improve for the wider business, not functions Ability to produce relevant and meaningful information from multiple sources Benefits A competitive salary, monthly paid 33 Days Annual Holiday Bonus X2 Life Assurance Company Pension Scheme Access to the Müller Rewards discount scheme offering over 800 discounts online and in-store and the potential to make savings across grocery and clothes shopping, holidays, insurance, gifts and more Have pride in what you achieve as a member of a team Free onsite secured colleague car parking Contact Details: F.A.O. UK Recruitment, Müller UK & Ireland, Shrewsbury Road, Market Drayton, Shropshire, TF9 3SQ