1. Previous customer service/client-facing experience preferred
2. Have the flexibility of hybrid-remote working
About Our Client
My client is a medium-sized organisation within the Energy industry based near Bicester, known for its commitment to quality and customer satisfaction. They provide essential services and take pride in fostering a professional and supportive work environment.
Job Description
Key responsibilities of the Customer Service Representative include:
3. Respond to customer enquiries promptly and professionally via phone, email, or chat.
4. Resolve customer issues by investigating and providing appropriate solutions.
5. Maintain accurate records of customer interactions and transactions.
6. Collaborate with internal teams to address and resolve customer concerns.
7. Provide product or service information to customers as required.
8. Identify and escalate priority issues to the relevant departments.
9. Ensure customer satisfaction and maintain a positive company image.
10. Contribute to the improvement of customer service processes and practices.
The Successful Applicant
The successful Customer Service Representative will have:
11. Previous experience in a customer service/support/client-facing role.
12. Strong communication and interpersonal skills.
13. The ability to problem-solve and think critically under pressure.
14. Attention to detail and a commitment to accuracy.
15. A proactive attitude and a willingness to learn.
What's on Offer
Benefits include:
16. A competitive salary
17. Strong commission structure
18. A supportive work environment with full training provided
19. Opportunities for personal and professional growth
20. A comprehensive benefits package
21. Access to many company perks
22. Generous annual leave package
23. Free parking onsite