The Work You’ll Do
:
The Compliance Services Representative (IPT) is responsible for accurately validating more complex client data and preparing IPT filings for submission while ensuring that all internal and statutory deadlines are met for their assigned portfolio of clients. This role is expected to acquire a good understanding of their portfolio of clients, deliver outstanding customer service experience to clients, and proactively address any issues or delays that could put pressure on our deadlines with clients.
This role is also expected to efficiently collaborate with other departments in order to address any customer requests and other compliance issues ( reclaims, historical submissions, corrective returns, etc.)
More specifically:
1. Validating complex client data using in-house software and confirming tax amounts due to clients
2. Creating accurate IPT returns and associated supporting documentation for your clients
3. Ensuring all data is accurate and returns submitted within strict deadlines
4. Identify, prioritize, and resolve client compliance and other issues; coordinate with appropriate internal departments to provide timely response and solutions
5. Efficiently collaborate with other departments where necessary to ensure all deadlines are being met
6. Interact directly with Sovos clients on a regular basis as part of service delivery and issue resolution and nurturing a close working relationship with all clients
7. Maintain goals and key measures to ensure progress and alignment with desired business outcomes for clients
8. Attending client meetings as and when appropriate
9. Provide assistance to Compliance Services Associates in building domain expertise and resolving client issues
10. Ensure compliance with applicable revenue authorities and client-specified procedures by adhering to internal policies and procedures
11. Identify process improvements and offer suggestions to build internal efficiencies and reduce risk and foster continuous internal process improvement efforts by offering ideas and feedback to Compliance Service Managers and Supervisors
12. Ensures internal policies and procedures are adhered to based on established guidelines
13. Perform other duties and special projects as assigned
What We Need From You:
14. Bachelor’s degree or equivalent work related experience preferred
15. 1+ years of client service related work experience
16. Able to demonstrate excellent customer service skills and a confident telephone manner
17. Excellent time management, decision making, and organizational skills
18. Excellent interpersonal and professional communication skills
19. Ability to work as a member of a team and cross-functionally
20. Detail oriented and ability to work independently in a fast-paced environment
21. Essential Job Functions Interact effectively with teammates, colleagues and customers Comprehend and communicate complex concepts Concentrate, analyse and resolve complex problems Utilise technology ( phone systems, computer hardware and software applications) to fulfil work requirements
What Does Sovos Offer You?
The tools to enhance your life - because we want you to enjoy your life outside of work
22. 30 days holidays
23. Health Insurance with Vitality
24. Dental insurance
25. Life Insurance
26. Ware protection
27. Critical illness insurance
28. Continuing opportunities for further Learning & Development
29. Progressive Wellness Program
30. A chance to work with talented and passionate people in a rewarding and values-driven environment!
Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, colour, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.
Company Background
Sovos was built to solve the complexities of the digital transformation of tax, with complete, connected offerings for tax determination, continuous transaction controls, tax reporting and more. Sovos customers include half the Fortune 500, as well as businesses of every size operating in more than 70 countries. The company’s SaaS products and proprietary Sovos S1 Platform integrate with a wide variety of business applications and government compliance processes. Sovos has employees throughout the Americas and Europe, and is owned by Hg and TA Associates. For more information visit and follow us on LinkedIn and Twitter.