Operations Manager
Location: Haydock
Employment type: Full Time - Permanent
Working Hours: Monday to Friday, with overtime opportunities available
About the role
The Operations Manager is responsible for providing strong leadership, contract management, project delivery, and strategic planning across key projects within the Utilities Division, ensuring financial and operational targets are met or exceeded, and maintaining consistent service levels across all projects and contracts.
* Day to day management of site staff, vehicles, equipment, and site issues in conjunction with Operations Supervisor.
* Monitor performance of site staff with respect to Health and Safety, Quality and Environment.
* Ensure company policies and improvement action plans are effectively implemented, monitored, and audited.
* Operate in line with company policies and strategies and be proactive in promoting improvement locally.
* Ensure all incidents are reported and investigated, with remedies implemented.
* Monitor performance and safety requirements regularly and implement improvements.
* Ensure resources are adequate for the workload and that projects are delivered in an economic and timely manner.
* Work closely with planning team to ensure delivery programmes are in place and progress is monitored.
* Identify and react swiftly to resolve problems before they eclipse.
* Maintain and measure performance against agreed KPIs and SLAs.
* Client liaison including arranging progress meetings and client audits.
* Subcontractor procurement and monitoring.
* Establish good relationships and communication, resolve issues and early resolution of any potential problems.
Benefits
* 20 days annual leave plus bank holidays.
* Option to buy up to 5 additional holidays.
* Group Personal Pension Plan.
* Career development and progression with opportunity to earn professional qualifications.
* 24/7 access to virtual GP and mental health support and counselling services.
* Cycle to Work scheme.
* Discount club – supermarkets, phone bills, gyms and more.
* Life assurance cover.
* Long service recognition.
* Enhanced Maternity Pay.
* Paid volunteering opportunities in your community.
About you
* Experience in an operational role, ideally within the utilities or drainage sector, with relevant health and safety qualifications such as IOSH Managing Safely, SSSTS, and the NEBOSH General Certificate, and a full driving licence.
* Proven experience in a customer‑focused environment with performance‑management responsibility and strong communication and numerical skills.
Equal Opportunities
We’re proud to be an equal opportunities employer. We welcome applications from all backgrounds and experiences, and we’re committed to building a diverse and inclusive workforce.
#J-18808-Ljbffr