Customer Relations Manager - Required For Our Brand New Care Home 'Shenstone Court' located in Halesowen, Part of the Country Court Family Hours: Can be discussed Salary -£35,000 basic plus bonus Care about people as much as the numbers? Are you a switched-on salesperson with a big passion for people? Come and join us at Country Court, and we’ll give you responsibility, rewards and job satisfaction that really add up. Shenstone Court, located in Halesowen will be a sixty-four-bed purpose-built brand-new care home opening in 2024. Our care home will promote a lifestyle for residents in a luxurious environment with exceptional personalised care. Shenstone Court will boast a hair salon, café, cinema and rooftop terrace. The home will bring a new standard of care to the local area, offering the highest standards of residential and dementia care in a homely environment. Come and join us at Country Court, and we’ll give you responsibility, rewards and job satisfaction that really add up. Country Court is proud to be a family run business that’s grown over the years to a family of 2,800 employees and over 40 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas - we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team! THE CUSTOMER RELATIONS MANAGER ROLE In this role, you will be responsible for creating community relationships through local business development to encourage private enquiries. You will be managing enquiries from initial contact through to admission, priding yourself on positive relationships with residents, their families and professionals. You’ll arrange home open days and professional networking events, working closely with Country Court’s marketing and operational teams - all while developing strong relationships with a variety of people and businesses locally to promote the home. You’ll be working with families at a challenging time, when someone is transitioning into the next chapter of their life. That’s why your ability to meet KPIs must be balanced by your empathy and passion for people. Key Responsibilities: Admissions Management: Oversee the admissions process from initial enquiry to move-in, ensuring a smooth and welcoming experience for new residents and their families. Customer Relations: Build and maintain strong relationships with residents, families, and external stakeholders. Business Development: Develop and implement strategies to increase occupancy rates and drive new business through community engagement and effective marketing. Community Engagement: Act as the face of the care home in the local community, building partnerships and promoting the services we offer. KPI Achievement: Monitor and manage key performance indicators, including occupancy rates and average weekly fees, to meet financial and operational goals. This includes contract and direct debit compliance for the home. Team Collaboration: Work closely with the Home Manager and other team members to ensure cohesive and efficient operations. ABOUT YOU We’re open to what your professional background looks like but must include proven experience in customer relations, sales or business development roles. Our Customer Relations Managers may come from consumer banking, nursing, leisure/fitness, and pharmaceutical sales with strong B2C experience. They’ve proven business development and sales success and they’re competitive, but they care. Above all, they love seeing the end results of their efforts: happy residents and families whilst achieving KPIs. The ideal candidate will: Have the ability to communicate confidently with people at all levels both face to face, telephone and email. Strong interpersonal and communication skills, with the ability to build rapport and trust quickly. Ambitious and target orientated with the ability to use own initiative. Excellent organisational and time management skills. Compassionate and empathetic approach to dealing with residents and their families. Experience in the elderly care sector is desirable. Understand the local area and demographic. Proficiency in using CRM software and other systems. Due to local business development being required, full driving license is essential. IN RETURN You’ll be joining our family-run business and alongside pension contributions and annual leave, we offer: Annual pay reviews. A bespoke Induction Training Programme, with ongoing development and access to nationally recognised qualifications* Recommend a Friend bonus scheme* Access to the Blue Light Discount Card Annual Staff Awards Programme, celebrating outstanding contributions across all our Homes *Subject to Terms and Conditions If you are a strategic, relationship-driven professional with a passion for delivering outstanding care and business excellence, we’d love to hear from you. Take the next step in your career and help us continue to set the standard in care excellence at Shenstone Care Home.