Overview
We are looking to recruit an Apprentice Store Manager for our shop in Wednesfield. This is a permanent full-time position (45 hours per week) with a variety of shifts, 5 days from 7 each week.
Responsibilities
* Initial training period working alongside an experienced shop manager and developing practical skills in retail management.
* Run the shop with strong support from the Area Manager, progressing to full responsibility after the initial training period (approximately 3–6 months).
* Lead the team to deliver a positive customer experience and ensure shop routines are followed to maintain a safe, clean, and tidy shop.
* Meet standards in relation to customer service, cash handling, health & safety, stock management, merchandising and presentation.
* Recruit, train and develop the team; manage performance to meet business objectives.
* Control key costs including payroll, shrinkage and waste; analyse reports to identify actions to improve performance and profitability.
* Take responsibility for managing customer experience, including online channels, to benchmark against competitors and meet service objectives.
* Lead the team to achieve and exceed business objectives through planning, analysis and evaluation of own area; use sales and customer data to inform decisions.
* Provide clear leadership, give constructive feedback, and adapt leadership style to different retail situations.
* Communicate marketing objectives to the team and drive results; evaluate the impact of marketing activities and report outcomes with recommendations.
* Monitor and manage stock and product availability; ensure compliance with legislation and internal policies (e.g., age-restricted products, weights and measures).
* Remain compliant with legal governance, audits, and regulatory requirements; promote diversity and inclusion in the workplace.
* Develop self and team through training on products, services and relevant legislation.
* Contribute to a positive brand reputation by aligning activities with brand values and mitigating risks to the brand.
* Support a structured apprenticeship programme with teaching, e-learning, face-to-face training and workplace mentoring; progress to end-point assessment after meeting standard requirements.
Apprenticeship details
The apprenticeship is aligned with the Level 4 Retail Manager standard, with Inspiro Learning as the training provider. The programme includes completion of functional maths and English where required, and a minimum of 12 months’ training before proceeding to the end-point assessment. The end-point assessment is independent and uses multiple methods to test skills and knowledge.
There is a 19-month training programme, after which the successful apprentice will become a permanent employee. The apprenticeship provides preparation for a career path within the business.
Qualifications
* Communication skills
* Attention to detail
* Organisation skills
* Problem solving skills
* Team working
Benefits
* Starting salary of £31,392.52, increasing to £33,948.94 after 6 months
* Retail Manager Level 4 apprenticeship standard qualification
* Paid time to complete apprenticeship coursework
* Great training and support
* 30 days holiday per year
* 15% staff discount to use in our shops
* Free life assurance
* Workplace pension
* Standard working hours: Monday to Friday 8:00–21:00, Saturday 8:00–20:00, Sunday 11:00–17:00 (browsing from 10:30). Earliest shift start 5:00, latest finish 21:15. Stocktake finish time 22:30.
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