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Telephone support officer - customer service support

Sandwell
Hays
Support officer
€14.12 an hour
Posted: 14 February
Offer description

Your new company We are seeking a proactive and detail-oriented Administrator to join the Voluntary Sector Grants Team for a local authority.Your new role In this role, you will provide business and project support across a range of grant programmes, ensuring the accurate and timely use of ICT systems, including Oracle Fusion or similar platforms. You will play a key part in maintaining service standards, managing communications, and supporting performance reporting to help deliver positive outcomes for local communities.As Support Officer, you will contribute to the smooth delivery of grant-making functions and service improvement projects. Your responsibilities will include operating ICT systems, producing accurate documentation and correspondence, managing mailboxes and diaries, maintaining efficient filing systems, and preparing statistical data and monitoring returns. You will also liaise with internal and external stakeholders, organise meetings and events, and uphold the Council’s values of equality, diversity and inclusion in all aspects of your work.What you'll need to succeed We are looking for candidates who can demonstrate a minimum of two years’ experience in a busy office environment, with a proven ability to respond effectively to written correspondence and utilise Oracle Fusion or similar systems. Proficiency in Microsoft Office applications, including Word, Excel and PowerPoint, is essential, alongside strong organisational and time management skills to ensure accurate record-keeping and the ability to meet deadlines. The successful candidate will be an effective communicator with a positive and approachable manner, able to work independently and flexibly across different service areas while showing initiative and problem-solving skills.What you'll get in return This is a fixed-term role up until April 2026. The rate of pay for this job is £14.12 premium per hour, which is paid on a weekly basis. The working arrangements for this role are hybrid.

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