Closing Date
2025-08-29
Job Title: Vulnerability Liaison Officer
Location: across the Sussex region (a valid UK driving licence is required; business use car will be provided)
Contract Type: Permanent
Hours: 37 hours per week (with flexibility due to the nature of the job)
Salary: circa £32,000
Do you have a passion for helping vulnerable customers and making a real difference in your community?
We’re seeking a Vulnerability Liaison Officer to help deliver Southern Water’s Vulnerability Strategy, ensuring customers facing financial or physical challenges can access essential water and wastewater services.
Job Overview
1. To identify, develop and maintain relationships with key stakeholders within the community to promote and deliver Southern Waters support package.
2. Innovatively consider all options for customer re-engagement and interact with stakeholders within individual geographical areas to help achieve objective.
3. Provide customers with single point of contact for financial and vulnerability support ensuring tailored case management by utilising entirety of Southern Waters support package.
4. Utilise local knowledge and stakeholder activity along with relevant insight to develop and deliver targeted support within allocated region.
About You
5. Excellent interpersonal and communication skills, with the ability to handle sensitive situations empathetically.
6. Experience of working in community and stakeholder engagement activities, including hard to engage communities.
7. An understanding of Welfare Reform and it’s industry impact
8. Self-motivated and able to work with minimal supervision, being mobile regionally.
Package
This role will be full time Monday to Friday with a hybrid approach to working across the Sussex region. We are offering a salary of circa £32,000 per annum depending on skills and experience as well as other benefits including:
9. Generous pension up to 11% company contribution
10. 25 days annual leave
11. Life assurance equal to 4x salary
12. Salary sacrifice electric car scheme (after 6 months service)
13. Health Cash Plan
14. Full funded eye tests
15. Two paid volunteering days a year
16. Occupational health service
17. Discounts with over 800 popular retailers
18. Digital GP service
19. Study support may be available for job-related qualifications
20. Competitive maternity leave and flexible return to work options
21. Cycle to work scheme
Join our team and see how far your career could progress with a company committed to career progression, training and development opportunities, our customers and the environment.
Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that ‘normal’ office hours aren’t possible given your personal circumstances? Whilst we can’t accommodate every flexible working request, we’ll try to find a practical solution. So why not engage with us and find out more about this role?
If this role isn’t quite what you’re looking for but are keen to be contacted about opportunities at Southern Water, you can register your details here: Introduce Yourself (myworkdaysite.com)
Our customers are at the heart of everything we do, because delivering water for life is our core purpose. To achieve this, we need 24/7 support in place to resolve incidents quickly and efficiently. All our employees understand the importance of out-of-hours incident support – because when problems appear, fixing them is our top priority. That’s why our people join together and support when and however needed to make sure our customers get the service they deserve. Joining the Southern Water family means you’ll become part of our incident support team. During your interview, your manager will speak to you about any incident support rotas that apply to your position.
Privacy Statement:
Please note: If you are an existing Southern Water employee, you will need to confirm within your application that your Manager is aware of your application.
All applicants must be eligible to live and work in the UK. You will need to provide evidence of eligibility (e.g. a passport or long birth certificate and proof of NI) and current proof of address (dated within the last 3 months), will be required as part of the recruitment process. If you do not meet these criteria, your application will not be considered.
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