Recruit4staff are representing a well-established lawn care business in their search for an Administrator to work in St Asaph
Job Details:
* Pay: £24,980 per annum (1 Saturday morning in every 4 weeks paid at time and a half)
* Hours of Work: Varying flexible shift pattern. Monday to Friday 8:30am–4:30pm & Monday to Friday 9:30am–5:30pm with 1 Saturday morning in every 4 weeks
* Duration: Permanent
* Benefits: Medical cash plan, Christmas shutdown, free lawn treatments, enhanced paternity and maternity pay, company sick pay, 24 hour Employee Assistance Helpline, store discounts on other retailers, long service awards, Employee of the Month awards, standard pension, holiday allowance of 22 days plus bank holidays increasing with service up to 26 days
Job Role: The successful Administrator will engage with customers directly via telephone and e-mail, building rapport and delivering excellent customer service and product knowledge. The Administrator will take ownership of customer queries, resolving issues at first point of contact where possible and escalating when required. Working closely with scheduling and support teams, the Administrator will ensure all customer rescheduling requests are managed efficiently while maintaining excellent service standards. This Administrator role also involves providing advice and guidance on seasonal lawn treatments, supporting customer recovery processes, and ensuring KPI targets are achieved. The Administrator will communicate effectively with internal departments, complete assigned tasks within agreed timeframes, and contribute positively to a collaborative #OneTeam culture. xsngvjr
Essential Skills, Experience, or Qualifications:
* Excellent written and verbal communication skills
* Strong customer service skills with a customer-first attitude
* Well organised and capable or prioritising workload
Advantageous Skills, Experience, or Qualifications
* Experience working on Salesforce Platform
* Good UK geographical knowledge
Additional Information
* Ongoing training and development opportunities available
Commutable From: St Asaph, Rhyl, Denbigh, Llandudno, Prestatyn, Colwyn Bay, Chester, Wrexham
Similar Job Titles: Personal Assistant, PA, Admin, Office Assistant, Office Worker
For further information about this and other Administrator positions please apply now. This vacancy is being advertised on behalf of Recruit4staff who are operating as a recruitment agency, agent, agencies, employment agency or employment business.