Permanent contract Full Time (35 hours per week - Part-time hours will be considered for this role) *Please note that we do not currently offer any Tier 2 sponsorship* About the role Here at Joseph Rowntree Housing Trust, we are looking for a Systems Improvement Officer someone who can work alongside our System Owner to support the smooth running of our Cx Housing system, and also support the implementation of Cx Assets, Contractor and compliance, due to go live in the coming months. This role is really important in managing and maintaining our systems, supporting the business in using them and using your skills and knowledge to make sure they work as effectively as possible for JRHT. Your days will be varied some might be spent working closely with business areas to map out new processes and functionality within the system, and others spent looking at configuration work, preparing for upgrade applications and testing. As part of this, youll work with lots of teams across JRHT, but particularly closely with the System Owner for Housing, the programme team as we implement Cx Assets, Contractor and compliance, and the Asset Management function within JRHT as we embed the systems. About you As our Systems Improvement Officer, youll demonstrate an understanding of building and configuring within Housing, Assets and Repairs systems preferably Civica but we welcome other system experience with transferable skills. Youll understand the important of ensuring that the system integrity and quality is maintained throughout any work on it. Youll have a good understanding of business processes particularly in relation to housing, repairs and compliance activity, with the ability to understand how to translate this into systems. Youll be confident in providing advice and guidance to the business on how activity could be reflected within the system. Youll be confident working with a variety of teams and people, with the ability to connect and form effectively working relationships both internally and externally. Youll have good communication skills and be able to share and translate complex system information to a wide audience. Our core priority JRHT strives to be a housing association that is sustainable and engaging, providing high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need. How to apply To apply, please complete the online application. Closing date for applications is 7th September Interviews will take place week commencing 15th September Please note that we will be shortlisting and interviewing on an on-going basis and reserve the right to bring the closing date forward should enough quality applications be received. Additional Information We are a values driven organisation and our values drive our behaviours. Were at our best when were continually building on trust, showing we care and making a difference and we hope others will do the same. We are committed to creating an inclusive and welcoming workplace, where all colleagues can be themselves. Our commitment to Equality, Diversity and Inclusion At JRHT we believe in giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or social economic background. We positively encourage applications from people with experience of living in poverty. As part of our commitment to equity and specifically anti-racism, we operate an anonymised recruitment process so that bias is eliminated from the shortlisting process. We are a Disability Confident Employer. This means that we are committed to the recruitment, progression and retention of disabled individuals. We offer interviews to disabled candidates who meet the minimum criteria for the job. If you have a disability, please tell us if you would like to be considered for an interview under the Disability Confident Scheme.