Nutts Corner Belfast -Onsite- Fulltime
Main Duties/Responsibilities
1. Deliver key IT responsibilities
* Plan and carry out work to meet the organisation's IT needs.
* Manage external IT support contracts for systems and hardware.
* Handle internal IT help desk queries and provide regular updates.
* Lead IT projects that improve how the organisation works.
* Develop long-term IT proposals and assess their suitability for future projects.
* Provide short training sessions to help staff improve their IT skills.
* Manage IT budget areas and ensure spending is tracked.
* Prepare purchase requests and business cases when needed.
1. Communicate effectively
* Share ideas and proposals clearly in writing, in person, and through presentations - whether speaking to individuals or groups at any level.
1. Build and manage partnerships
o Negotiate agreements with partners to deliver services.
o Monitor how well partners perform and make sure services meet expectations.
1. Plan and deliver role responsibilities
* Create and follow plans to make sure all duties linked to the role are completed successfully.
1. Track project progress
o Monitor how projects are progressing and take action if things go off track.
1. Manage project budgets
* Set and oversee project budgets and report on how funds are used.
1. Support strategic planning
* Help the Director develop and manage the organisation's strategy, operational plans, budgets, and performance measures.
1. Stay up to date
* Keep your management skills current and stay informed about developments in the industry and in project management.
Essential Criteria:
Qualifications & Experience
* Level 4 or equivalent qualification in Business, IT Management, or a related discipline and a minimum 1 years' experience providing IT support.
Or
* 3 years experience managing IT support.
AND
* Proven experience in managing third-party IT service providers and contracts
* Demonstrated ability to manage internal IT support/help desk functions
Skills & Competencies
* Excellent project management skills, including planning, delivery, and evaluation
* Excellent written, oral, and visual communication skills,
* Proficiency in using project management and collaboration tools
* Ability to monitor performance and take corrective action to meet objectives
Interpersonal & Organisational
* Excellent stakeholder engagement and negotiation skills
* Ability to work independently and collaboratively across departments
* High level of organisational and time management skills
* Commitment to continuous professional development and staying current with industry trends
Desirable Criteria:
* Experience in drafting and managing budgets and procurement processes
* Experience in developing and implementing strategic and operational plans
* Experience in developing and delivering staff IT training interventions
* Experience in evaluating long-term IT proposals and digital transformation initiatives
* Understanding of public sector governance and funding mechanisms
Personal commitments:
This role is office based at our training centre at Nutts Corner