First line analyst (l3)

Join a leading independent technology and services provider as a FLA L3

Job Overview: An opportunity has arisen for a First Line Analyst to join a service desk team for one of our prestigious customers.

Rate:
£17.87/Hr through UMB
£13.77/Hr through basic PAYE
£15.63/Hr through Premium PAYE

Contract 3 months contract

Location: Hatfield AL10 9TW

Security Required: SC Clearance

Key Responsibilities

* The role will focus on providing a top-class service as a first point of contact for anyone with IT-related issues.
* The primary duties will include receiving and accurately logging incidents, then providing resolution wherever possible or passing them to the most appropriate technical team for resolution within agreed SLAs.
* Although this is a First Line Analyst role, there will be 2nd line aspects required.

Key Requirements

* Based on the customer site in Stevenage you will be working in a small team working out-of-hours shifts, which is a mix of days and nights.
* Prior technical knowledge of hardware and software is an advantage, but not vital as training is given to the successful applicants.
* Attitude and aptitude are as important as technical skills.
* The team has a wide range of experience with ages; we welcome applications from people beginning their IT career and also more experienced service desk professionals.