Field Installation and Service Engineer – Northern Ireland
We are looking for a Field Installation and Service Engineer to join our UK Service Department covering the Northern Ireland area. Type of contract: Full Time, Permanent. Salary: £35,000 – £50,000 OTE. Working days: Monday to Friday (1 in 3 weekends contractual).
Why join Acorn?
* Comprehensive induction and training
* Investors in People accredited employer
* Healthcare and pension schemes
* Gym membership discounts
* Company events
* Monthly reward scheme – Acorn Achievers
Role Responsibilities
* Install stairlifts in customer homes, ensuring high‑quality workmanship and compliance with safety standards.
* Perform on‑site service, troubleshooting and repairs for existing stairlifts, diagnosing issues.
* Collect required materials and equipment from designated collection point.
* Deliver excellent customer service by addressing inquiries, resolving issues and ensuring customer satisfaction.
* Gather and relay customer feedback to management for service improvement.
* Perform product updates and safety checks in compliance with company guidelines and safety standards.
* Maintain and manage inventory to ensure readiness for installations and repairs.
* Coordinate logistics for materials and equipment to ensure timely and accurate delivery to customer sites.
* Meet all assigned targets and deadlines efficiently while maintaining professionalism.
* Provide detailed reports of services performed and collaborate with management to address challenges or escalations.
What we offer
* Full training provided
* Company van
* Paid from leaving home time until your come back home time
Candidate Requirements
* A full clean driving licence.
* Mechanical or Installation background would be advantageous but not essential.
* Must be honest, reliable, and have the ability to communicate on different levels.
* A Criminal Records Bureau check will be carried out on the successful candidate.
* Must be able to display the Acorn Values.
Our Values
* ⭐ Quality of the products we make and sell and the service we provide.
* ⭐ Unity – Working together as one team.
* ⭐ Integrity – Acting responsibly and honestly to deliver on our promises.
* ⭐ Caring – About our customers, each other and the wider community.
* ⭐ Ambition – Taking Pride in all we do and striving to improve.
Recognition & Rewards
* Acorn Achievers: Monthly awards scheme with £100 vouchers for winners and £50 vouchers for runners‑up.
* Recommend a Friend: Earn up to £100 if your referral joins Acorn.
Please apply now if you want to be considered for this role.
All recruitment communications will come solely from our internal Recruitment Team at Acorn Stairlifts.
Please note: this position may close early if we receive a high volume of qualified applications. To ensure ample consideration, please submit your application as soon as possible.
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