Overview We are seeking a proactive and detail-oriented Carrier and Logistics Specialist to support our growing logistics team in delivering seamless end-to-end carrier solutions. This is an exciting opportunity to join a leading global 3PL, working in a fast-paced environment supporting both client operations and global carrier management. The successful candidate will play a key role in operational execution, carrier coordination, and data-driven optimisation, ensuring goods move efficiently across domestic and international networks. Please be aware this role will be based on site, full time. Key Responsibilities Act as day-to-day liaison between the business and our carrier network, ensuring shipments are booked, tracked and resolved promptly Coordinate and support inbound, outbound and reverse logistics movements across multiple brands, clients, and channels Monitor and manage carrier performance against agreed KPIs and SLAs, escalating issues where required Maintain accurate shipment records and carrier documentation, including customs and compliance paperwork Track delivery performance, investigate discrepancies, and ensure timely resolution of carrier-related issues Support onboarding of new carriers by gathering operational data, updating systems, and facilitating test shipments Collaborate with internal stakeholders to ensure capacity planning aligns with shipping forecasts and peak season volumes Ensure clients are kept informed of service updates, rate changes, and delivery issues where applicable Assist with data analysis to identify cost-saving or performance improvement opportunities in carrier operations Maintain awareness of customs procedures, Incoterms, and international compliance requirements Skills and Experience Required 2–3 years’ experience in a logistics, supply chain or carrier-focused role (within a 3PL environment advantageous) Understanding of global shipping practices, including incoterms and customs processes High attention to detail and ability to work under pressure in a fast-paced, multi-channel environment Excellent problem-solving skills and strong organisational abilities Clear communicator, both verbally and in writing, with a professional client-facing manner Confident using Excel, shipment tracking platforms, and logistics management systems Exposure to dangerous goods compliance (IATA/ADR) is desirable, but not essential Proactive team player with a hands-on approach to operational logistics Benefits: Free onsite parking Employee Health & Wellbeing Plan Discounted gym memberships Retail and Partner Discounts Birthday off