Job Description As a Payments Administrator, you will deliver high levels of service so that customer's needs are met. You will record and process all redemption requests ensuring that the calculations are provided within service level agreements. As a Payments Administrator, we are looking for someone to: Be responsible for identifying and reporting any incidents of breaches of operational processes and policies Accurately calculate and process redemption requests in order to deliver on agreed service level agreements Effectively validate and confirm financial transactions for applications on to customer ledgers Be responsible for updating and amending customer account ledgers Present a professional image of the company to deliver positive customer experience throughout the customer journey Constantly strive to improve the customer experience by challenging existing processes and practices and recommending change where appropriate