Job Title
Customer Service Representative at William Hill
Overview
People don’t just come here to place bets; they come for the experience. You will be at the heart of it all, helping customers in our shops and supporting a positive, welcoming environment.
Responsibilities
* Welcoming customers with a friendly face
* Processing bets and assisting with customer queries
* Demonstrating how to use betting terminals
* Building relationships with customers and providing excellent customer service
* Championing safer gambling at all times
* Supporting managers with shop displays and opening/closing activities as required
Working Patterns
* Shops have opening times between 8am–10pm, Monday to Sunday
* Shifts are on a rota basis and may include evenings and weekends
What’s in it for you?
* Range of full and part-time hours
* Annual pay review and bonus scheme
* 28 days holiday per year (pro rata)
* Birthday paid day off (within your birthday month)
* Subsidised travel if based in London
* Pension plan with up to 4% employer matching
* Discounts in high street shops, cinemas, holidays
* Training and development opportunities and internal promotion
Requirements
* Age 18+ (legal requirement)
* Passion for delivering great customer service
* Strong interpersonal and empathy skills to engage with diverse customers
What happens next?
After you apply, our Talent Acquisition team will review your application. If successful, you’ll receive an email with a link to complete an online assessment via HireVue. Successful candidates will be invited for an interview.
Who we are
William Hill, part of evoke, with over 1,300 shops across the UK. Our Retail team sits at the heart of the high-street experience. Our culture is built on trust and belonging, empowering teams to work in a way that suits them while we win together.
About evoke
evoke is the new name for 888 Holdings, bringing together William Hill, 888 and Mr Green. We offer flexibility, trust, and support to protect our customers while they play, with a focus on developing your strengths and career.
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