Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms uniquely committed to helping local businesses succeed on a performance basis.
Groupon is on a radical journey to transform our business with relentless pursuit of results. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. The impact here can be immediate due to our scale and the speed of our transformation. We're a "best of both worlds" kind of company. We're big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact.
About the Role
We need a NetSuite Team Lead who can both solve problems and guide a small team (up to 5 people). This is a hands-on role: you'll take on complex second-line issues while steering Jira intake, coaching juniors, and keeping support predictable. The goal is to stabilize day-to-day ERP support, close gaps, and free space for improvement projects.
Key Responsibilities
* Lead and coach a distributed team of up to 5 ERP analysts.
* Run Jira intake: triage tickets, set priorities, and assign clearly.
* Track workloads, share visibility with leadership, and flag risks early.
* Provide second-line NetSuite support (roles, workflows, reports, permissions).
* Act as escalation point during month-end and quarter-end close.
* Promote documentation: every fix should leave a knowledge trace.
* Partner with Finance and IT to spot root causes and process gaps.
* Coordinate with vendors on testing and small change requests.
* Drive small usability and support workflow improvements.
Key Requirements
* 4–5+ years working with NetSuite in a functional or systems support role.
* Solid knowledge of finance processes (P2P, O2C, R2R, reconciliations).
* Practical NetSuite skills: searches, reports, workflows, roles, permissions.
* Experience leading a small team or workstream.
* Jira/Confluence familiarity and structured way of working.
* Strong communication across time zones; fluent English.
Nice to Have
* Coupa, Alteryx, Anaplan, Salesforce familiarity.
* Functional knowledge of SnapLogic or integration monitoring.
* Audit/SOX/ITGC support experience.
What Success Looks Like
* Jira queue is clear, visible, and predictable.
* Team members are onboarded and productive within 60 days.
* Support speed and resolution quality improve measurably.
* Finance users trust the system; fewer escalations.
* Leadership has a clear picture of workloads and risks
We Are Interested In
* Problem-solvers who structure work clearly.
* Leaders who coach juniors, not just fix issues.
* People who can stay steady under messy conditions.
* Candidates who use AI tools thoughtfully to speed up and simplify work.
Groupon
is an AI-First Company
We're committed to building smarter, faster, and more innovative ways of working—and AI plays a key role in how we get there. We encourage candidates to
leverage AI tools
during the hiring process where it adds value, and we're always keen to hear how technology improves the way you work. If you're passionate about AI or curious to explore how it can elevate your role—
you'll be right at home here.