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Senior Infrastructure Engineer, Caerphilly
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Client:
Sadler Recruitment Ltd
Location:
Caerphilly, United Kingdom
Job Category:
-
EU work permit required:
Yes
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Job Reference:
6484a1aef12e
Job Views:
3
Posted:
14.05.2025
Expiry Date:
28.06.2025
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Job Description:
Job title: Senior Infrastructure Engineer
Location: Caerphilly with potential travel to other customer sites
Salary/Package: Basic Salary + non-sales Incentive
Benefits
* 25 days holiday entitlement, rising to 28 days after 5+ years of service
* Holiday Purchase Scheme
* 2 days for personal wellbeing
* Pension scheme with Salary Sacrifice/Exchange option (subject to eligibility)
* Electric Vehicle salary sacrifice scheme (subject to eligibility)
* Death in Service x4 basic salary
* Partially subsidised Private Medical Insurance
* Salary sacrifice charity donation scheme
* Christmas Savings Club
* Company Lottery
* Out-of-town offices with free parking
* Hybrid working arrangement Mon & Fri optional WFH days
Company Overview
Our client is a leading ICT supplier with over 40 years of experience. Known for its financial strength and quality of services, the company has a proven track record in supplying under numerous framework agreements and winning government contracts. The company offers Managed Services and Solution Design, ensuring a wide and varied career path for its employees.
Role Description
As a Senior Infrastructure Engineer, you will be crucial in providing expert-level support, managing escalations, and leading complex technical solutions for their Managed Service customers. This role demands excellent communication and problem-solving skills, along with the ability to work both independently and collaboratively to deliver high-quality outcomes.
Key Responsibilities
* Deliver outstanding 3rd line technical support for all EUC-related incidents and service requests.
* Manage and optimise enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools.
* Maintain and support Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies.
* Deploy and manage endpoint security solutions, patching, and compliance policies.
* Provide technical leadership and mentorship to Tier 1 and Tier 2 engineers.
* Lead major incidents, problem management, and root cause analysis.
* Collaborate with project teams on EUC transformation initiatives.
* Maintain and update IT documentation and processes.
Working Hours
The role operates within a shift pattern between 0700 to 1800 daily, with occasional weekend and public holiday working. Additional hours may be required for the proper performance of duties. Participation in an on-call rota for remote out-of-hours technical support is also expected.
Essential Experience
* Proven experience as a senior engineer within an MSP environment.
* Excellent problem-solving skills and ability to manage high-pressure escalations.
* Strong communication skills for effective client and internal team interactions.
* Familiarity with ITIL framework and structured support environments.
* Expert knowledge of Windows 10/11, Microsoft 365, Intune, Autopilot, Azure AD, Group Policy, and Sentinel.
* Experience with virtualisation technologies (Proxmox, Microsoft Hyper-V), public cloud solutions (Azure or AWS), and network technologies (LAN/WLAN/WAN).
* Hands-on expertise in PowerShell scripting for automation and system management.
* Strong experience with desktop virtualisation technologies (Citrix, VMware Horizon, Windows 365, AVD).
* Proven experience in managing and fault-finding AV technologies (Sophos, Defender).
* Exposure to backup technologies (Veeam, Carbonite, SaaS Protect, E-Vault).
* Experience with device management solutions (SCCM, Jamf).
* Experience with UC Technologies (IP voice, Collaboration Database systems: Microsoft SQL Server).
* Minimum of 5 years in an MSP environment.
* Use of 3rd party patching tools (Ninja, Action1, Winget).
* Professional and positive interaction
* Strong work ethic and commitment to task completion
* Routine problem-solving abilities
For immediate consideration please send your CV in today
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