Location: Operations, Lichfield (onsite 4 days per week, 1 day from home once you have passed probation).
Hours:
1. Monday to Friday, 9am - 5:30pm.
2. You will be required to work one Saturday per month (from home) and be “on call” one Sunday every 6 weeks (from home) - this time will be given back in lieu or as an overtime payment.
We’re looking for a committed and personable Client Services Executive to join our growing team and play a vital role in supporting both our retail galleries and our valued clients. This is more than just a support role, it's your chance to become a trusted point of contact, solving problems and delivering exceptional service with personality and professionalism.
Reporting to the Head of Client Services, you’ll be the go to for all kinds of gallery and client queries while working behind the scenes to make sure our operations run smoothly and our clients are delighted at every turn.
What You’ll Be Doing
3. Coordinate and support the fulfilment of artwork orders in the UK and internationally.
4. Respond promptly and professionally to customer enquiries via phone and email.
5. Support gallery teams with day to day client service queries.
6. Monitor and manage the Client Services email inbox.
7. Handle client communications regarding complaints, damages, delivery issues and more.
8. Log and track complaint statuses and resolutions.
9. Prepare regular reports on client service activity.
10. Collaborate across departments and with external partners to find swift resolutions.
11. Manage delivery timelines and client expectations.
12. Arrange and track overseas shipments with DHL, TNT, etc…
13. Chat with clients via our website’s Live Chat platform.
14. Help maintain our Trustpilot and Google Reviews pages, responding to feedback professionally.
Working Hours
15. Monday to Friday, 9am - 5:30pm (mainly office based with one day working from home once passed probation).
16. You will be required to work one Saturday per month (from home) and be “on call” one Sunday every 6 weeks (from home).
17. You will get the days back in lieu during the week when on weekend shifts or an overtime payment.
What You Bring to the Team
18. A confident and friendly telephone manner.
19. Strong written and verbal communication skills.
20. Customer-first attitude with a genuine desire to help people.
21. Excellent organisational skills and the ability to juggle multiple priorities.
22. Proficiency in Microsoft Outlook, Excel, Word, and general IT systems.
23. Calm under pressure with a natural problem-solving mindset.
24. Experience in a client services or customer support role.
Why Join Clarendon?
25. Hybrid working options (following training).
26. 33 days of annual leave (including Bank Holidays).
27. Overtime and bonus opportunities.
28. Company pension contributions.
29. Clear career development and internal promotion pathways.
30. Access to regular company social events.
31. 24/7 wellbeing helpline and mental health support.
32. Staff perks and discounts across popular retailers, food, and experiences.
33. Free on-site parking at HQ and Operations.
About Us
Clarendon Fine Art is the world’s largest and fastest-growing network of contemporary art galleries, and we’re on a mission: to make stunning artwork accessible to more people than ever before. As we approach the milestone of opening our 90th gallery, our passion for delivering an unforgettable customer experience remains at the heart of everything we do.