Title: Student Experience Team Leader
Location: Bristol
Salary: £30,030 per annum + bonus + benefits
Contract: Permanent
Hours: 37.5 per week (5 days out of 7, 7am–10pm with weekend rota)
Are you someone who leads with empathy, handles a busy day with good humour, and enjoys helping others find their feet? We’re recruiting a Student Experience Team Leader for our client who will oversee daily operations at a modern student accommodation site in Bristol.
This role suits someone who enjoys balancing people leadership with hands-on problem solving. You’ll support a dedicated team, contribute to a safe and welcoming living environment, and help build a sense of community for students far from home. No two days look alike, which keeps things interesting.
Key Responsibilities
Line-manage a Student Experience Team, supporting performance, wellbeing, and day-to-day direction.
Create rotas, set objectives, and ensure consistent service delivery.
Act as the escalation point for incidents, responding with calm professionalism.
Maintain high standards across shared spaces in partnership with facilities and housekeeping teams.
Support students with welfare needs and everyday queries, fostering a positive living experience.
Deliver events and activities that help residents connect and settle.
Contribute to occupancy, revenue, and customer experience targets.
What We’re Looking For
Experience managing or supervising a team.
Strong customer service
A supportive, people-first leadership style.
Strong communication skills and the ability to stay level-headed under pressure.
Background in hospitality, customer service, accommodation, or retail is ideal
A collaborative approach and confidence working across different teams and shifts.
What’s on Offer
Performance-related bonus (paid twice per year)
25 days annual leave + bank holidays, with options to buy/sell days
Pension contributions up to 11%
Life assurance (4× salary)
Health cash plan, wellbeing support, and a range of employee benefits
Volunteering day, retail discounts, and development opportunities
Additional family-support benefits, including discounted accommodation for dependants