Administration Assistant £11.91 per hour plus company benefits Bank Contract A Top 20 Care Home Group 2024 Wellington Vale is a luxurious 80 bedded Nursing, Dementia and Residential Care Home situated in Waterlooville. We are looking for an Administration Assistant/Receptionist to join our admin team to work on an 'as and when' basis to cover annual leave and adhoc sickness. Notice will be given of the weeks/dates needed to provide cover. You will be the first point of contact in the home. This role requires someone who has a range of skills with good IT experience, attention to detail and able to multi-task. In addition to reception duties, you will provide additional administration support to the Home Administrator. Main Responsibilities: Welcome and greet visitors to the home in a professional and courteous way and ensure the visitor to the home has signed in/out. Answer the telephone and respond to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly. Maintain, filter, respond to and direct all emails received to the reception inbox. In addition to reception duties, provide additional administration support to the Home Administrator where needed, predominantly with meeting monthly deadlines, i.e. payroll. Ideally, have an understanding of purchase invoicing/purchase orders/sales ledger/petty cash/reconciliation. Maintain transport bookings for residents to and from appointments. Manage hair dressing, nail and chiropody appointments within the home. Assist with recruitment tasks, sifting CVs, chasing references and verifying ID documents. Respond to any emergency situations as requested by the home. Liaising with all departments regarding events, such as resident birthdays Maintain the general tidiness of the reception area, liaising with the housekeeping team to ensure standards are maintained. Person Specification: Excellent customer service skills IT literacy - competent with the use of systems Previous telephone experience Professional telephone manner Knowledge of general administration Good communication skills Neat and well presented Excellent written and verbal English