Zenith Training is the fast-growing learning and development division of Zenith People. We work across various sectors, integrating strategic thinking with innovative training to help businesses deliver their strategy and future growth across the North East.
As an Ofsted Rated Good provider and ISO 9001:2015 certified organisation, we are committed to maintaining the highest standards of quality and continuous improvement in everything we do.
We are a growing business, and we are always looking to bring like-minded, talented individuals on board to support the achievement of our business objectives. If you feel that we sound like the type of business you can see yourself working in and think you have something to bring to our table, please get in touch — we'd love to hear from you!
We are looking for a Sales and Customer Service Apprenticeship Trainer to join us at Zenith Training. Your role will involve providing excellent teaching and learning sessions for Level 2 and 3 Customer Service and Level 4 Sales Executive apprenticeship standards, both face-to-face and remotely. You will manage a caseload of learners and employers, ensuring timely achievements and progression. Additionally, you will support the raising of standards in line with the organisation's strategic objectives.
The role responsibilities include:
* Delivering high-quality apprenticeship standards using methods that stimulate learning tailored to learner needs, both face-to-face and remotely, including 1-2-1 and group sessions when required.
* Preparing relevant course materials, including resources, lesson plans, and schemes of work that meet awarding body requirements.
* Using initial assessment results to meet learning needs effectively.
* Liaising with employers to develop training programmes that satisfy their requirements and add value to learners.
* Monitoring learner progress to ensure continuous learning and timely achievement.
* Supporting the achievement of KPIs, business performance, and contractual targets for learner retention and success.
* Providing thorough feedback during reviews to employers and learners on progress.
* Seeking feedback from learners to review and improve learning support materials and the overall learning experience.
* Working closely with the Quality and Compliance Team to ensure all paperwork is completed to a high standard within required timescales, following systems and processes aligned with contractual deadlines.
* Acting on feedback from teaching observations, employers, peers, or other review processes.
* Keeping up to date with Ofsted, Awarding Organisations, and other stakeholder requirements.
* Complying with IQA standards and participating in IQA activities, with a willingness to gain relevant qualifications if needed.
* Providing impartial advice and guidance to support learners' progression.
* Promoting safeguarding, Prevent, British Values, Maths, and English in all sessions.
* Promoting and monitoring equality and diversity, recording issues as they arise.
* Using a variety of delivery methods suited to learner needs.
Additional responsibilities include tracking learner progress, completing weekly and monthly reports, contributing to audits, maintaining knowledge of all programmes, providing high-level customer service, and delivering vocational qualifications to diverse learners.
Qualifications required include a full teaching qualification such as PGCE, PCET, DTLLS, Recognised Assessor award (D32/D33, A1, TAQA, or CAVA). Candidates should have excellent communication skills, experience with online learning platforms, and the ability to work in a target-driven environment. A full, clean driving licence and vehicle are also required, with flexibility for travel.
If you have the experience and passion but do not yet hold all the qualifications, we are open to supporting your development.
Benefits of working with Zenith include:
* Enhanced holiday package
* Great working environment
* Free parking
* Pension salary sacrifice
* Cycle to work scheme
* Extra pension contributions after passing probation
* One day a week to work from home (not in probation)
* Social gatherings four times a year
* DIS 4x salary
* Training & Development opportunities
* Employee Assistance Program (EAP) with a wellbeing app
* Birthday off
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