The purpose of this role is to lead the service delivery of dedicated client accounts within the People Solutions practice. Key Tasks & Duties Leading multiline clients as a technical and trusted advisor, ensuring client retention Understand clients benefit requirements and develop a strategic approach to benefit programmes Ensure renewal timelines are met, market reviews undertaken and policies placed in advance of renewal Review service disruption/dissatisfaction and implement appropriate actions with carriers to resolve Support the broader development of insurer relationships Ensure compliance requirements and internal controls are fully met Peer reviewer/technical oversight of associate consultants and benefit analysts Skills & Knowledge CII Qualification (desired) Proven track record of effective stakeholder management Proven experience in UK mid-corporate benefit broking/consulting environment Exceptional client relationship skills Commercial/value-add mindset