Contact Centre Operations Manager
£90,000 - £95,000 P/A
County Durham
Contract or Permanent opportunity
Full time | 37.5 hours per week
Are you an experienced senior manager from a heavily regulated environment?
Can you effectively adapt to work with a multitude of stakeholders?
Attega Group is currently partnering exclusively with our client in recruiting a Contact Centre Operations Manager to join the team.
The main purpose of this role is to drive clear leadership of the centre to help deliver short & long term business successes.
You will be responsible for an overall team size of c.270 with expected attrition.
In return, our client is offering a salary of up to £95,000P/A, depending on experience, plus car allowance, up to 20% bonus per annum, private medical insurance, and more!
This role is full-time and available for an immediate start contract role or permanent basis. The hours of work will be 37.5 per week, Monday to Friday.
Your responsibilities will include:
Overseeing the operation and delivery of all administration functions,
Ensuring full departmental compliance with all regulatory and legal requirements,
Maintaining a whole organisational approach to improving customer service,
Working with senior management teams to develop, implement, and manage all service level agreements,
Recruiting and actively...