Job Title: IT Contract Governance Manager (Hardware and Services)
Location: Nottingham
Contract: Perm
Recruiter: Noaman Hussain
Who we are
International Technology & Advanced Analytics (IT2A) is a multi-national team of specialists in security, hosting, architecture, software engineering, networks and project delivery, supporting two of the UK's most trusted and established brands - Boots and No7. Partnering with some of the finest tech providers and utilising a cutting-edge tech stack, we use the latest technology and robust data to transform our pharmacy and retail offerings, improve experiences for customers and patients and enhance operational effectiveness. A proud equal opportunity employer, we embrace team member diversity and provide a positive and inclusive working environment for all.
About the role
The IT Contract Governance Manager (Hardware and Services) will oversee the IT Hardware and Services (including IT outsourcing) contracts within the organisation. You will ensure contract value and compliance and supports strategic activity with related IT subject matter experts.
You will understand hardware and service (including IT outsourcing) agreements with excellent written and verbal communications to influence stakeholders. You will own and manage a master database of hardware and service agreements that will be used to oversee contractual compliance and support the optimisation of spend through greater insight and coordination across the Hardware and services contract landscape.
Key responsibilities
* Oversee and report on the IT contract landscape for hardware and services, working with contract owners, procurement and finance to develop and manage strategies for value and compliance to optimise value
* Create and maintain accurate records of contract compliance and performance (from an oversight perspective). Create reports and analysis to track the view of contract performance status, value realisation, issues and issue resolution
* Produce and manage an annual contract management plan in collaboration with internal stakeholders to;
o Ensure the timely amendments or renewal activity to avoid disruptions in service and use negotiation, involving Procurement and legal following policy
o Record and track planned contractual value drivers / reductors
* Collaborate with contract owners to ensure they understand future requirements, enabling the rightsizing of agreements and efficiency of spend including supporting the 3YP process
* Where appropriate, and working with procurement and legal to help negotiate terms and pricing, drawing on learnings and strategies employed successfully with other suppliers (in line with WBA policy and governance processes)
* Evaluate and improve contract governance processes, recommending improvements to internal stakeholders to enhance efficiency, accuracy and value optimisation
* Liaise with IT Purchasing function to ensure purchase orders are raised and invoices processed in an accurate, timely and compliant manner
What you'll need to have
* Experience managing and/or governing IT contracts (preferably hardware / services and outsourcing)
* Good understanding of IT contractual mechanisms, performance models and compliance requirements
* Familiarity with contract language and working with platform and legal teams to manage amendments
* A track record of driving value from supplier agreements, including achieving favourable terms and cost efficiencies
* Analytical mindset and interpretation of data to identify trends and support decision-making
* Growth mindset, seeks challenge and new experiences
* Comfortable to lead challenging conversations at senior levels
* Able to communicate effectively and hold stakeholders to account in identifying and delivering cost optimisation opportunities
* Good understanding of finance and planning processes in IT context
Our benefits
* Retirement Savings Plan
* Discretionary annual bonus
* Generous employee discounts
* Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
* Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and more.
* Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
What's next
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.
We are a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
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