One Stop • Onestop Brynmawr, Unit 1 King Street, Brynmawr, Ebbw Vale • Apply by 30-Aug-2025
About the role
What is in it for you
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
Since the customer is at the heart of everything we do, you will be constantly seeking ways to improve service through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Knowing your customers and serving them with passion and pride, providing great natural service.
* Encouraging customers to give feedback via the ‘have your say’ survey.
* Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
* Applying your training to ensure safe working practices.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Understanding your store’s performance and your role in delivering profit.
* Living our values, making everyone feel welcome, and following policies.
* Clocking in and out at the start and end of shifts for accurate pay.
* Following security procedures and wearing safety equipment to keep everyone safe.
* Following the think 25 policy when serving age-restricted products.
* Responding promptly to assistance calls or interventions on self-service checkouts and explaining actions to customers.
* Maintaining a clean, tidy, and organized environment, keeping aisles clear.
* Potentially running the shift in the absence of a Shift Leader or Store Manager.
* Following all training to ensure safety and legality.
* If applicable, managing the day-to-day operations of the Post Office, including passing necessary background checks. If checks fail, the job offer will be withdrawn.
Core Purpose
Serving our customers, communities, and planet a little better every day.
Values
* Our customers are at the heart of everything we do
* We treat each other how we like to be treated
* We work together as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open 7 days a week, from 7am to 10pm, offering a wide range of products and services including cash machines, Post Office, Evri Parcelshop, PayPoint, lottery, and vending solutions like Costa Coffee and Tango Ice Blast.
Part of Tesco since 2003, we operate from three distribution centres and serve communities throughout England and Wales. We are committed to inclusivity and accessibility in our recruitment process. For support details, please click here.
Please Note
We only recruit individuals who have passed the school leaver’s age. For your country’s school leaver’s age, please click here.
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