Responsibilities
:
Strategic Planning:
Develop and execute aprehensive strategy to optimise and enhance the customer onboarding process, in line with the bank’s strategic goals.
Project Management:
Lead cross-functional teams, including Business Analysts and Testers, in delivering technical solutions tailored to business requirements.
Interface with Business-As-Usual (BAU) teams such as Risk andpliance, ensuringpliance with regulatory standards.
Define project scope, objectives, timelines, and resource requirements, ensuring stakeholder alignment.
Monitor project milestones, identify risks, and conduct working group meetings to maintain focus on delivery.
Process Optimization:
Utilise project resources to analyse current onboarding processes, systems, and workflows to identify opportunities for optimization and efficiency gains.
Collaborate with business stakeholders to streamline procedures, eliminate redundancies, and automate manual tasks where feasible.
Implement industry best practices to ensure a seamless onboarding experience.
Stakeholder Engagement:
Serve as a liaison between business units, ensuring clearmunication and coordination throughout the project lifecycle.
Provide regular updates and reports to senior management on project status and key metrics.
Change Management:
Facilitate change management efforts to ensure smooth adoption of new processes, systems, or tools related to customer onboarding.
Gather feedback from internal stakeholders and customers to drive continuous improvement.
Technical Experience:
Proficiency in implementing Microsoft solutions, given the pervasive use of Microsoft applications within the organization.
Exposure to modifying and upgrading D365 CRM which forms the core of this project.
Experience working with PowerApps, which handles a significant portion of the automation required.
Job ID J80406