This role will be located within our eSolutions Team at Egham, working with our Sales, Operational & Contract Logistics Teams to manage daily eSolutions service requirements. This role requires a good understanding of the E-Commerce industry and marketplace. This role will report directly to the eSolutions Product Manager
Duties include but not limited to:
Supporting the eSolutions Product Manager with organising the team's daily workload
Proofing the wider teams work for accuracy and compliance
Working closely with eSolutions Product Manager to ensure we are offering best in class Operational services
Act as cover for eSolutions Product Manager when required
Work with the Centiro team to develop & test additional system function & features
Create SOP's / Training Manuals covering all area's
Work with our Sales & Contract teams to ensure Product offering in line with customer expectations
Streamline and enhance current Products & services offered
Create SOP's
Develop relationships with existing suppliers to ensure services offered in-line with expectations
Carrier Invoice reconcile (System Centiro)
Escalate issues / Claims
Onboard new customers
Beta testing where necessary
Creating outbound/inbound consignments
Following up missing parcels
Following up claims · Oversee the teams' day to day functions
Escalate issues to eSolutions Product Manager when required
Invoicing
Quotes for Sales for new business
Quotes for general courier work
Skills and experience required:
Experienced in MS Suite applications including Word, PowerPoint, Excel and Outlook.
Excellent verbal and written communication skills with a proven history of providing exceptional Customer Service
Organisational and time management skills
Ability to multitask and prioritise tasks effectively
Reliable and punctual with a strong work ethic
Attention to detail with the ability to prioritise and efficiently manage workload