Job overview
The post holder will join a dedicated and supportive Cancer Team, playing a vital role in ensuring patients move smoothly through their outpatient pathway. As a key administrative member of the service, they will help coordinate and manage appointments in line with national cancer targets, contributing directly to timely access to care.
Working at the heart of the patient journey, the post holder will provide accurate, efficient, and proactive administrative support. They will help maintain clear communication, well‑organised records, and a seamless flow of information that enables clinical teams to deliver high‑quality care. This role is ideal for someone who thrives in a fast‑paced environment, values precision, and is motivated by work that makes a meaningful difference to patients and their families.
Main duties of the job
They will assist in collecting Cancer Waiting Time Data for their nominated site, focussing on the new 28 day target, using the tracking and electronic recording systems currently in use by the Trust, to ensure that patients do not breach any targets set currently or in the future.
To work as part of the Cancer Services Team to ensure cross cover, cover for periods of annual and sickness leave and continuity of service across all site-specific tumour MDTs, as directed by the MDT Co-ordinators.
To work strictly within the Government’s targets for outpatients and Choose & Book, ensuring patients pathways are in line with national targets.
To accurately record the data relating to outpatient pathway ensuring that all data is correct and up to date and ensuring that action is taken to amend any data errors.
Working for our organisation
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
Our values
We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job
Detailed job description and main responsibilities
The Job Description and Person Specification are attached to this job, please review for the full details and responsibilities
1. To book appointments in line with national guidelines.
2. To support the triage process and monitor timeliness of the Consultant’s triage in all services.
3. To work with the diagnostics services when booking Straight to Test Pathways
4. To assist with the process of “Bounce Back” of referrals that are incomplete.
5. Communicate with patients, colleagues, internal and external contacts in a courteous, professional and timely manner at all times by various methods, i.e. telephone, written, face to face.
Person specification
Qualifications
Essential criteria
6. Good standard of general education
7. General administration
8. 4 or above in GCSE Math & English
Desirable criteria
9. IT skills equivalent to RSA2, NVQ2 or relevant experience of Microsoft Word Packages
Experience
Essential criteria
10. Ability to communicate both verbally and in writing routine information
11. Experience of working within a confidential environment
Desirable criteria
12. Experience of appointment procedures and processes
13. NHS experience
Knowledge
Essential criteria
14. Ability to use Microsoft Word Package
15. Excellent communication skills – written and verbal.
16. Methodical, organised approach to work, with good attention to detail
17. Ability to work under pressure
18. Ability to prioritise own workload
Desirable criteria
19. NHS IT systems
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.