Technical Support Engineer – Fintech API Solutions
Location: Fully remote occasional travel to client site.
Type: Contract
Are you passionate about delivering world-class technical support and solving complex challenges? We’re looking for an experienced Technical Support Engineer to join our dynamic team and provide exceptional service for cutting-edge API-based microservices powering fintech solutions.
What You’ll Do
1. Be the go-to expert for clients, ensuring a seamless support experience from start to resolution.
2. Troubleshoot technical issues across APIs, microservices, software components, and networks.
3. Collaborate with engineering, product, and cloud operations teams to resolve complex problems.
4. Maintain and evolve support processes, tools, and documentation as technology advances.
5. Monitor support metrics, share insights, and drive continuous improvement.
6. Act as a trusted liaison between clients and internal teams, ensuring clear, timely communication.
What We’re Looking For
7. Strong interpersonal and communication skills with a client-first mindset.
8. Proven experience in technical support, ideally within large-scale environments.
9. Solid technical knowledge of APIs, microservice architecture, and network troubleshooting.
10. Ability to work independently and collaboratively in a fast-paced setting.
11. Flexible and proactive approach to evolving processes and technologies.
Location
Newcastle upon Tyne, UK
Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands.