Strategic Customer Communications Manager | S4 | Milton Keynes Country: United Kingdom Strategic Customer Communications Manager (12-month FTC) At Santander UK, we're passionate about placing customers at the heart of every decision we make and every experience we create. We're seeking a Strategic Customer Communications Manager for a 12-month contract. As part of our Customer Engagement and Channel Performance Team, you will play a pivotal role in shaping how we connect with millions of customers each day. You'll help bring our purpose to life through meaningful, personalised, and timely communications. The Impact You'll Have: Your role will encompass, but is not limited to, the following key responsibilities: Driving the strategic focus in Customer Communications Management. Building on Internal Audit findings to define and deliver strategic and tactical execution plans, elevating our communications to best-in-class status. Supporting the wider engagement strategy and strengthening the controls of bank-wide communications through cross-functional collaboration with digital, data, and product teams. Providing thought leadership on customer-centric and digital-first design that reflects our brand values and strategic priorities. What You'll Bring: Proven experience in strategic communications within the financial services sector, delivering measurable benefits. Expertise in designing and executing large-scale customer engagement programmes in regulated environments. Ability to develop and implement customer contact strategies that enhance satisfaction (NPS), boost acquisition, and drive growth. Strong understanding of behavioural science and the ability to optimise communications through Tone, Look and Feel. A customer-first mindset with experience in proposition design and leading transformative programmes. Strategic thinker with a proven track record of driving change and simplifying communications through enhanced digital experiences. Why Join Us: Joining Santander UK means you'll be part of a vibrant team focused on innovation, customer-centricity, and positive transformation. You'll have the opportunity to make a tangible impact on how we communicate with and serve our customers, driving meaningful change within the financial services industry. What else you need to know: This is a 12-month fixed term contract This role will be based at our Milton Keynes HQ. We want our people to thrive at work and home and be able to deliver the best outcomes for our customers and to help each other develop. To support this, we offer site-based contracts with a hybrid working pattern and our expected level of attendance in an office is at least 12 days per month (pro-rata for part-time roles). If you apply for this role in this location, it’s important you consider your travelling distance, time and cost from your home to the office location. We’re happy to discuss specific working patterns and arrangement within this hybrid approach during the recruitment process. If you’re interested in this role but with part time hours or a job-share we would still love to hear from you and discuss these. Inclusion At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. How we’ll reward you. As well as a competitive salary, you’ll enjoy a benefits package that you can tailor to your needs. For part-time / contract roles, your salary, bonus (where eligible) and certain benefits will be prorated to reflect your working hours / contract duration. We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer. 30 days’ holiday plus bank holidays, which increases to 31 days after 5yrs service, with the option to purchase up to 5 contractual days per year £6,000 car allowance per year Company funded individual private medical insurance Voluntary healthcare benefits at discounted rates such as private medical insurance for your family, dental insurance, and health assessments Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover Share in Santander’s success by saving or investing in our share plans As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services Learn more about our benefits and family friendly policies