Post ID: PHM25/2601
Situated in the heart of Hamble Village, Port Hamble is an extremely busy and high-profile visitor destination. We aim to deliver the highest level of service and experience for our members and customers, demanding the very best from our team every day. To help us deliver exceptional service we are seeking to recruit a Night Marina Operative to join the team at Port Hamble Marina, you may also be required to work at Hamble Point and Mercury Yacht Harbour.
You will be passionate about providing the best possible levels of customer service and will put the customer's needs first every time. You will deliver an outstanding customer experience, exceeding expectations daily.
This is a full-time position working a 12hr shift between 19:00-07:00, 4 On 4 Off shift pattern, including bank holidays.
The role will include:
* Ensure the site is secure, carrying out regular patrols of the marina and estate.
* Overseeing the berthing allocations of vessels
* Serving Fuel on the Fuel Barge
* To carry out general maintenance tasks as required
* To ensure all customer enquiries are dealt with both promptly and efficiently
* Assisting in actively marketing and promoting the marina and associated services
* Carry out all duties in line with Company policies, particularly focused on compliance with H&S and Customer Service standards
The key requirements for this role are:
* Enthusiastic and friendly with a flexible and positive 'can do' attitude
* An ability to deliver the highest standards of customer service
* General maintenance skills
* Self-motivated and able to work without supervision
* Confident use of IT systems
* A practical, resourceful and common-sense approach
* Good practical boating skills (not essential but an advantage)
* Competent swimmer
There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company's full privacy notice on our website via this link.
Closing Date: Friday 12th September 2025.