As a result of continued growth, are seeking to recruit a Primary Care Centre Assistant (PCCA) to undertake driving, receptionist and base duties to support the delivery of Integrated Urgent Care services across Shropshire, Telford & Wrekin on a part-time, permanent basis.
Our shift patterns vary and include weekday evenings, weekends, and a commitment to work some overnight sessions (23.00-08.00). Please note that shift patterns and rota flexibility can be discussed at the application stage.
About the role:
As an Primary Care Centre Assistant (PCCA), you will be required to undertake a dual role of driving and reception work to support the efficient operation of Integrated Urgent Care services across the Shropshire, Telford & Wrekin locality.
We operate a 24/7, 365 days a year service, on a rolling 4-week rota pattern to be agreed following a successful interview, providing care to our service users. The role will involve non-clinical support to clinicians and patients who use the NHS 111 and GP Out of Hours service.
A degree of flexibility will be required, and there may be the occasional opportunity to work outside of your contracted hours to facilitate the smooth operational running of the service.
Our Urgent Care service operates across Shropshire, with operational bases in Telford, Shrewsbury, Bridgnorth, Ludlow and Whitchurch. If successful your rota may include a variety of the below hours:
1. Monday – Friday 18:15/18:30 – 23:00 (Evenings)
2. Monday – Friday 23:00 – 08:00 (Overnights)
3. Saturday - Monday 08:00 – 08:00 (Encompassing AM/PM/Evening or Overnight Shifts)
*Please note that overnight working will be required as part of this role and will make up part of the required working rota*
Your key duties will include:
Driving
4. Driving Clinicians to the patient's home in a safe and legal manner – adhering to current driving regulations.
5. Perform basic vehicle checks at the beginning and end of shifts – ensuring they are roadworthy, fuelled and fully equipped.
6. Accurate recording of all medications and consumables used while on shift.
Base
7. To be the first point of contact for the patient or carer/relative in our designated Treatment Centres.
8. Supporting Clinicians while you are on shift.
9. Communicating with patients both in person and via the telephone (comfort & welfare checks).
10. Ensure the Treatment Centre is kept clean and tidy.
Medication and Stock Management:
11. Using a variety of computer systems to accurately maintain stock levels of medication and consumables.
12. Replenishing car stock at the end of your shift.
13. Understand stock rotation and expiry dates on weekly delivery of medications and consumables
Full Training will be provided
The Urgent Care Assistant role is varied in nature. The successful candidate will expected to undertake duties, ranging from sitting at a reception desk and/or in a car for long periods of time to carrying weighted emergency equipment and undertaking CPR on the floor if necessary. Please note that candidates will be required to undertake a driver's medical if successful at interview.
About you
As someone who is well organized, hardworking and personable, you will be joining an established team of close-knit and hardworking colleagues who make a real difference and play a key role supporting the Integrated Urgent Care service.
You will be required to:
14. Confidently interact with patients, relatives and carers.
15. Demonstrate compassion and respect.
16. Possess excellent attention to detail.
17. Have strong administration skills.
18. Be personable, engaging and reassuring.
19. Work confidently under pressure and act professionally in emergency or sometimes stressful situations.
Please note a full UK Driving License (with no more than 6 registered penalty points) is essential for this role and you should possess a good level of driving experience.
About us
Our Integrated Urgent Care (IUC) is a service offered to patients who are registered with a General Practitioner within the Shropshire, Telford and Wrekin locality.
HealthHero is Europe’s largest digital clinic, serving healthcare institutions and patients across France, Germany, UK, and Ireland. We cover 30 million lives, work with 3,000+ clinicians, and conduct over 4 million consultations annually. HealthHero meets “whole health” needs, from preventative care to chronic disease management. Digital where it should be, human where it counts, we’re simplifying healthcare and improving lives.
Why us?
Our values guide us, every day we strive to ) – and we're rewarded when we do.
We value time, therefore, we have some suggestions to help you better understand Health Hero Integrated Care and to familiarise yourself with our .
What we offer:
20. A competitive rate of pay with evening and weekend enhancements of up to £17.15/hr (dependent on shift times)
21. Discretionary staff bonus scheme.
22. Generous holiday entitlement of up to 33 days per annum inclusive of bank holidays.
23. Company Pension Scheme.
24. Simply Health cash plan membership.
25. Life Assurance.
26. Free staff parking.
Apply:
If you would like to make a difference and think this is the role for you, we would love to hear from you.
Should you have any questions or wish to arrange an informal conversation to discuss the role in greater detail, please contact our Recruitment Team in the first instance at
Closing Date: Monday 9th March 2026 (5pm)
Working bases: Telford/ Shrewsbury/ Bridgnorth/ Ludlow/ Whitchurch
Additional information
*Please note that the successful applicant will need an Enhanced DBS which be applied for by us upon confirmation of appointment.
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