Location: Hybrid – Hove office & home - must be able to come in once a week and be more available in person during the 3-month probation/on-boarding phase
Hours: 37.5 hours per week
Reports to: Events Manager
Start Date: 11th August 2025, preferably, but can be the 18th August.
Interviews: In person, Hove, as soon as fitting candidates apply.
Send CV and Cover letter to info@adventureyogi.com and address it to Asia Bartlett and answer these questions below:
* Do you have experience managing customer bookings or enquiries using a CRM or booking system?
* How comfortable are you handling customer complaints or difficult conversations?
* Which best describes your working style?
* Why are you interested in working with a yoga and wellness travel company like Adventure Yogi?
* This role requires occasional work on public holidays and weekends, with time off in lieu. Are you happy with this arrangement?
About Adventure Yogi:
At Adventure Yogi, we create vibrant, soul-nourishing, active and adventurous yoga holidays and retreats in the UK and beyond. Since 2006, we’ve led the way in the wellness travel space, offering experiences that combine yoga, adventure, nature, and connection. Our mission is to help people reset, recharge, and feel truly alive – all while treading lightly on the planet.
As we grow, we’re committed to sustainable travel, inclusivity, and bringing more people into the world of yoga and wellbeing. In 2025 and beyond, we’re scaling up our retreats, team, and impact – and we’d love you to be part of it.
The Role:
We’re looking for a highly organised, process-loving, methodical team member who also brings a warm, people-first approach to customer service. As Bookings & Events Coordinator, you'll play a central role in the guest journey – from first enquiry to post-retreat follow-up. You’ll manage bookings, solve problems, and handle queries (and occasional complaints) with calm confidence, care, and clarity.
This is a fast-paced, admin-heavy role that requires someone who enjoys structure, thrives on efficiency, and is at their best when following and refining systems. Our Events Manager will support you and assist with retreat preparation, occasionally attending retreats to learn about AY and manage their setup.
What you will be doing:
Bookings & Customer Experience
* Be the warm, friendly first point of contact for enquiries by email and phone
* Manage bookings from start to finish using our CRM and booking systems
* Learn our booking system from top to bottom and become the in-house expert
* Handle refunds, credit notes, gift cards, changes and discounts with care and accuracy
* Follow clear processes and keep meticulous admin records
* Deal with complaints professionally and empathetically – always aiming for resolution and retention
* Respond to phone and email enquiries with a calm, kind and informative tone
* Guide guests through retreat options and help them book with confidence
* Follow up on leads and manage listing site bookings
* Learn all our retreat offerings in detail so you can sell them clearly and enthusiastically
Event Support
* Assist the Events Manager with retreat logistics and venue liaison, eventually managing a few destinations yourself from beginning to end
* Set up guest WhatsApp groups and share key retreat info
* Occasionally attend retreats to support operations and guest experience
* Help maintain and improve internal retreat manuals and processes
We would love to find someone who:
* Loves organisation, admin, and following systems from start to finish
* Thrives in a structured, process-driven role
* Is calm, clear and confident when dealing with customer issues or complaints
* Has strong attention to detail and an analytical mindset
* Is a warm communicator with excellent written and phone skills
* Enjoys helping people and creating positive guest experiences
* Is tech-savvy and quick to learn new systems (booking platforms, CRM, online tools)
* Has a genuine interest in yoga, wellness, and/or travel
* Is proactive, self-motivated, and enjoys working in a small, growing team
Must Haves: Love of yoga, wellness, travel
Qualifications
* Event Planning and Event Management skills
* Strong Communication and Customer Service skills
* Excellent organizational and multitasking abilities
* Ability to work independently and in a team environment
* Experience in the wellness or travel industry is a plus
* Bachelor's degree in Event Management, Hospitality, Business, tourism or related field a nice to have
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
Wellness and Fitness Services
Referrals increase your chances of interviewing at Adventure Yogi by 2x
Get notified about new Event Coordinator jobs in Hove, England, United Kingdom.
Worthing, England, United Kingdom 3 days ago
West Sussex, England, United Kingdom 3 days ago
Brighton, England, United Kingdom 1 week ago
Events Co-ordinator (Maternity Cover) [Ref: CC0512]
West Sussex, England, United Kingdom 5 days ago
Brighton, England, United Kingdom 1 week ago
Little London, England, United Kingdom 1 week ago
Commercial Bookings & Events Coordinator
West Sussex, England, United Kingdom 2 weeks ago
West Sussex, England, United Kingdom 1 day ago
Commercial Bookings & Events Coordinator [Ref:CC0012]
West Sussex, England, United Kingdom 2 weeks ago
West Sussex, England, United Kingdom 1 week ago
Lewes, England, United Kingdom 2 days ago
Brighton, England, United Kingdom 1 month ago
Washington, England, United Kingdom 1 week ago
Crawley, England, United Kingdom 3 days ago
Brighton, England, United Kingdom 1 week ago
Worthing, England, United Kingdom 1 day ago
Brighton, England, United Kingdom 3 days ago
Brighton, England, United Kingdom 2 days ago
Reservations Executive - Travel / B Corp
The City Of Brighton And Hove, England, United Kingdom 3 weeks ago
Little London, England, United Kingdom 1 week ago
Part Time Site Administrator - 12 month contract
East Sussex, England, United Kingdom 1 week ago
Bognor Regis, England, United Kingdom 3 weeks ago
Haywards Heath, England, United Kingdom 2 days ago
Repairs Administrator - 6 month fixed-term contract
Worthing, England, United Kingdom 1 day ago
Lewes, England, United Kingdom 5 days ago
Pulborough, England, United Kingdom 3 days ago
Lewes, England, United Kingdom 1 week ago
East Sussex, England, United Kingdom 3 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr