This job is with Santander UK, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
SCUK De-Fleet Administrator
Country: United Kingdom
Santander Consumer Finance is one of the UK's Leading Motor Finance companies and we are currently looking for a De-fleet Administrator to join the expanding Leasing team in Milton Keynes on a 12 month initial contract.
This role plays a key part in supporting the effective management of the end-of-contract vehicle lifecycle, ensuring processes are completed accurately, efficiently, and in line with industry guidelines. The position involves reviewing vehicle damage in accordance with BVRLA standards, coordinating collections, and managing de-fleet activities to ensure a smooth transition at contract end.
Please note this role is office based 5 days a week (initially in Newport Pagnell and later this year in Milton Keynes)
Responsibilities will include:
Review end of contract vehicle damage and process in accordance with BVRLA guidelines
Action requests and support the wider business with any end of contract query
Follow the de-fleet processes and support the wider business
Supporting collection of vehicles when required and associated tasks
To deal with all incoming communication and where appropriate, resolve within Company Policy and service levels
Ensure each communication is dealt with in a professional manner
Clearly and accurately document any actions taken
Provide an exceptional level of service, adapting to different scenarios and challenges
Make informed decisions collaboratively with customers to provide appropriate solutions
Understand issues from the customer's perspective, by asking pertinent questions to drive further understanding
Gathering information from relevant external parties
To develop and maintain appropriate knowledge in products, procedures, policy, legislation and technology
Adhere to company complaints policies & procedures
To be able to multitask and be flexible within the tasks delegated on a daily basis
To ensure all customer related data is accurately recorded and always factual in line with GDPR
Achieving monthly targets set by the leadership team
Resolving queries within agreed authority
Adhering to our commitment to Consumer Duty ensuring we put our customers' needs first and set higher and clearer standards of consumer protection
What we're looking for:
Previous experience in an administrative role dealing with customers both verbally and in writing
Must possess first class written and verbal communication skills and be able to effectively communicate with both internal and external stakeholders across the business
Strong attention to detail and produce work to the highest standard
Must display sound time management skills by delivering activity within prescribed timeframes through the effective prioritisation of actions (self and team) across multiple tasks
Must be capable of planning daily work allocation to prioritise urgent and important tasks first and then work through all other tasks keeping to deadlines
Computer Literacy/MS office skills (including Outlook/Excel/Word etc)
We have a range of benefits available which include:
Competitive salary of £26,000
25 days holiday per annum, plus bank holidays
Annual bonus based on personal and company performance
£500 flexible benefit allowance
Generous pension contributions
Employee assistance programme
Sharesave scheme
Gym passes at a reduced rate for 3,000 gyms, leisure centres etc
Inclusion
At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind.
Should you want to be considered for part time hours, please let us know and we can assess your requirements.
What are the next steps:
If you are interested in this role and believe you have the skills, experience, and knowledge then we'd love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter.