Job Title: General Haulage Traffic Operator
Location: Eastleigh
Job Purpose
To effectively plan, coordinate, and manage general haulage transport operations, ensuring deliveries and collections are completed safely, efficiently, and in line with customer requirements and legal compliance.
Key Responsibilities
Plan and allocate daily vehicle routes for general haulage operations
Ensure cost-effective use of fleet and drivers while maximising vehicle utilisation
Monitor vehicle and driver activity throughout the day, proactively managing delays or issues
Communicate with drivers to provide instructions, updates, and support
Liaise with customers regarding delivery schedules, booking slots, and service updates
Ensure all deliveries are completed within agreed timeframes and service levels
Manage and resolve operational issues, including failed deliveries, delays, and damages
Ensure compliance with driver hours, Working Time Directive, and all transport legislation
Complete driver debriefs and ensure all paperwork and PODs are returned and accurate
Coordinate with warehouse teams to ensure correct loading and dispatch of freight
Maintain accurate records using transport management systems (TMS)
Assist with planning backloads and reducing empty running
Support continuous improvement of operational processes
Key Skills & Experience
Previous experience in a transport/traffic operator role within general haulage
Strong geographical knowledge of the UK road network
Good understanding of driver hours and transport compliance
Excellent communication and problem-solving skills
Ability to work in a fast-paced, high-pressure environment
Strong organisational and time management skills
Experience using transport planning systems (TMS)
Confident working with drivers, customers, and internal teams
Personal Attributes
Proactive and able to make decisions quickly
Strong attention to detail
Team player with a flexible approach
Calm under pressure
Customer-focused mindset